The President & COO will consist of overseeing all day-to-day operations of the corporation's finance, compliance, funding, grants, federal mandates, policies, political contacts, quality assurance, EVP and all Vice Presidents within the organization.

The President & COO will report directly to the Chairman & CEO as his/her immediate supervisor for periodic updates on business operations and changes that arise with clients, staff, and volunteer personnel.

Under policy and the direction of the Chairman, CEO & Founder, serves as the Corporation's President and Chief Operating Officer; provides effective leadership and direction in planning, implementing, and administering downtown redevelopment programs and projects; exercises initiative and judgment in carrying out assigned responsibilities; analyzes complex situations accurately and takes effective and appropriate actions; and manages and directs all Corporation activities.

DUTIES AND RESPONSIBILITIES:

1. Directs the execution of the Agency's downtown redevelopment program, including implementation of focus plans, DDA's, OPA's, rehabilitation projects, provision of community and cultural facilities, the use of low and moderate income housing funds and the provision of a balanced supply of housing.

2. Advises and makes recommendations on matters before the Chairman, CEO & Founder, Board of Directors, informs the Board and the Agency Board regarding situations and developments that affect the redevelopment programs.

3. Prepares and presents an annual budget; controls budget after adoption, and assures judicious management of Agency funds and assets.

4. Recommends new or amended legislation to further redevelopment programs and projects; analyzes bills and legislative proposals; gives testimony before legislative bodies.

5. Recruits, supervises and directs Corporation staff.

6. Conducts public information and education programs to maintain support of agency policies, programs, goals and objectives; makes presentations to legislative bodies, community organizations and interested groups; facilitates community meetings, achieving consensus and working with diverse client groups and community interests.

7. Displays a strong commitment to workplace diversity and participation of women and minority-owned businesses in Corporation activities.

8. Prepares, develops and recommends short-range and long-range plans for physical improvements in redevelopment areas; seeks participation of redevelopment area residents and obtains their input on policies, development strategies, funding plans and implementation schedules.

He/she must have a clear vision and understanding of what the Chairman & CEO’s long term goals, commitments and direction are for the future of the corporation.

In the absence of the Chairman & CEO, the President & COO will be the ranking member of the corporation that communicates concerns to the board's Vice Chairman & President by providing strategic decisions to arduous situations, thus, informing the Chairman/CEO conclusively of the determined results.

The President will follow through on any information handed to him/her by the Chairman & CEO and to provide leadership and guidance to all senior executive staff as needed.

He/she will also be the ranking member in the organization and board of directors instituting policy and procedures sought by the Chairman of the corporation.

Other duties will consist of:

Overseeing all financing of the company, control of all inventory and vendors, selecting foundations in which to provide additional funding for expansion of the corporation, determine those that have become liabilities and/or assets to the company, align themselves with political constituents that we can count on for support and other contractual assistance. All other duties will be assigned by the Chairman on a as needed basis.

The President will ensure that all protocols are followed as per the guidance given him/her by the Chairman & CEO. This position is provisional and will be evaluated by the Chairman & CEO on experience, training, expertise, clear, concise, oral and written communication, to include leadership positions and track record held in its entirety.

Requirements: Must have 10+ years of experience. Minimum BA in Business Management, MBA/MPA desired with senior executive experience and seasoned track record in nonprofit or for-profit organizations. Ability to multi-task on all levels.

Please e-mail your resume to Dr. Works with the word 'Resume' on the subject line and the position you are applying for. All positions are for current and former military veterans only.

The Executive Vice President will oversee all Regional Vice Presidents and the Executive staff collectively with the President & COO and Chairman, CEO & Founder. He/she will report to the President & COO and as needed to the Chairman, CEO & Founder for periodic updates on all branch locations around the country and internationally.

The EVP is the third ranking position of the corporation and in the absence of the Chairman & President, and will represent the organization in meetings, public venues and panels as per the guidance and protocols of the executive staff in which he/she is a member. This is a provisional position that will be assessed and evaluated by the Chairman, CEO & Founder along with the President & COO.

The EVP will be charged with providing a comprehensive report that's consistent with the mission and vision of the organization as per the guidance provided by the Chairman, CEO & Founder. The EVP will also oversee all branch locations and provide leadership assessment to all regional vice presidents across the country and VP's at the Headquarters location.

He/she will provide the necessary leadership training, guidance, and establish workshops for all RVP's, site directors, and staff by enhancing their professionalism, customs and courtesies, and delivery of services to our coveted heroes around the country.

The EVP must establish a working rapport and relations with government officials, clergy, banking institutions, state representatives, Chambers of Commerce and local unions throughout the country by infusing veteran concerns by strategically enhancing growth through economic parity.

The EVP will be mandated to make several site visits to each regional location and ensure that all RVP's are presence at the time of arrival as to provide you with a detailed synopsis of the sites, directors, staff and other issues that can best enhance the organization into mainstream corporate America.

He/she will provide their extensive expertise and acquaint themselves with each staff and it's leadership. He/she will assess the working rapport amongst site employees, case managers, supervisors and directors. 

It's incumbent of the of the EVP to ensure that all RVP's are in step with protocols, training of directors, and measuring the level of PSA's (Public Service Announcements), strategies, advertisements, marketing, direct mailing to constituents, job oppotunities provided and to review all financial reports, ledgers, P&L (Profits & Losses), awards to staff and veterans, vendors, sponsors, contributors, volunteers, canvassers, grant proposals applied for, etc.

The EVP will be mandated and charged with copiously assessing the RVP's leadership, hands-on activity, and his/her ability to re-enforce a positive working environment through their site directors, to include all other duties requested.

The EVP must require that all RVP's & site directors to provide a statistical breakdown of each veteran demographically by age, race, sex, national orgin, location (region of reporting), education, marital status, and family composition, this report will be merged with the macro-economic statistics of the World Headquarters as a whole.

The EVP must ensure that each RVP meets the required IRS filings on a annual basis and is consistent with the world headquarters by using form 990. This reporting process is critical to the existence of the corporation and the federal regulatory guidelines. 

The EVP will be directed to report to the Chairman, CEO & Founder once a month until notified of the change by the aformentioned. The EVP will offer his/her findings to the board of directors for comprehensive analysis and review.

The EVP will be evaluated on clear, concise, written, and verbal communication to senior, executive, and regional vice presidents within the corporation. He/she will ensure their professionalism at all times as per the guidance provided by the Chairman, CEO & Founder.

The EVP must have 8-10 years experience in a senior executive position with a nonprofit or for-profit organization. A minimum of a BA/BS is required, Masters desired. A keen ability to multi-task a must.

Please e-mail your resume to Dr. Works with the word 'Resume' on the subject line and the position you are applying for. All positions with this organization are for current and former military veterans ONLY.

The (RVP) regional vice president provides strategic leadership for the development of the service line so that a full continuum of services are created and structured in response to customer needs. He/she guides the development of the overall leadership structure and strategic plan and creates goals and plans for quality management and financial management of the service line. The RVP will report directly to the Executive Vice President as his/her immediate supervisor. This position is provisional and will be assessed on clear concise, written, oral and visual leadership capabilities to subordinates and seniors alike.

The (RVP) regional vice president will assure that business development plans and procedures are in place to meet the goals of the organization. The regional vice president will control the expenses by managing operations to meet a pre-tax profit budget. The regional vice president will hire, train, and conduct performance reviews on direct reports in accordance with company policy. He/she will provide overall service training guidelines as it pertains to the mission and vision of the VAA’s sought after achievement in nonprofit excellence.

Duties & Responsibilities:

He/she will establish working rapports with all local, state, and federal authorities, to include Chambers of Commerce, local unions around the country by infusing veteran concerns with contracted growth through economic parity. The RVP will be charge with assessing operational readiness of each (branch satellite) location by providing in-depth training modules created for the (directors) organization. He/she will provide “progress reports” every month and ensure to visit each site for related updates. The goal of the RVP is to serve as an advocate utilizing the leadership skills acquired as source of information to site locations and the organization as whole.

The RVP’s will identify prospective clients and follow up to generate sales, as well as integrate efficient programs into company practice to minimize use of company resources while maximizing business contracts. He/she will contact new customers to demonstrate the value of their company's products and or services and ensure there is an excellent customer experience to increase the possibility of repeat business. He/she will oversee all satellite branch operations within the region they’re assigned. Albeit, nationally or internationally.

He/she will develop and manage marketing programs with corporate marketing and vendors and makes changes as necessary to ensure that business objectives are met. A regional vice president manages the sales force and oversees all broker relationships. He/she will manage the production center processes, workflow, and productivity efficiencies (processing, underwriting, and funding). A detailed plan to establish a positive work environment as well providing the necessary leadership tools to the site directors collectively.

All RVP’s will be required to meet the IRS annual (990 Form) filing (region of reporting) ensuring it’s consistency with the World Headquarters filing format. The description is subject to change without notice as per the Chairman, CEO & Founder.

Requirements:

The regional vice president position requires a bachelor’s degree in business (8-10 yrs), sales, marketing, or a related field. The regional vice president should have five years of experience in an equivalent environment. The RVP should have demonstrated abilities in sales, operations, and/or underwriting management. A regional vice president should have the ability to motivate operations and sales staff to meet and exceed goals. Strong communication and interpersonal skills are likewise required.

The VP/CFO consists of overseeing all the financial operations within the corporate structure. He/She will maintain all coverage of financial accountability, assets, payroll, corporate annuities, payouts, contributions, funding from various private and public organizations, control all ledgers, books, accounting classification codes, and nonprofit subsidies through grant proposals and contracts. 

This position will report directly to the Chairman, CEO & Founder and collaborate with the Executive Vice President and other VP's for insight and evaluative assessment as needed.

This is the fourth ranking position in the organization and will be counted on for their insight, expertise and quality control of all corporate funds related to all program areas established throughout the continental United States and internationally.

He/She will run an entire division that will consist of the following director: Director of Finance & Budget, Managers, Assistant Directors, to include all staff that encompasses the finance division and Office of the Chief Financial Officer (OCFO).

The VP/CFO will oversee all regional headquarter financing departments from the World Headquarters office and set the standards related to the corporate policies and procedures across the country.

He/She will maintain clear, concise, written, and oral communication at all times as needed to provide guidance, leadership, and follow the corporate direction as set forth by the Chairman/CEO.

He/She will ascertain all financial reports and produce monthly, quarterly, and annual breakdowns to facilitate current progress of all corporate finances. He/She will ensure that the division will comply with his/her set standards within the larger corporate structure of the organization. 

Responsibilities:

Provides leadership in the development for the continuous evaluation of short and long-term strategic financial objectives.

Ensure credibility of Finance group by providing timely and accurate analysis of budgets, financial trends and forecasts.

Take hands-on lead position of developing, implementing, and maintaining a comprehensive job cost system.

Direct and oversee all aspects of the Finance & Accounting functions of the organization.

Evaluates and advises on the impact of long range planning, introduction of new programs/ strategies and regulatory action.

Establish and maintain strong relationships with senior executives so as to identify their needs and seek full range of business solutions.

Provide executive management with advice on the financial implications of business activities.

Manage processes for financial forecasting, budgets and consolidation and reporting to the Company.

Provide recommendations to strategically enhance financial performance and business opportunities.

Ensure that effective internal controls are in place and ensure compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting.

Personal Attributes:

Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.

Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

High level of integrity and dependability with a strong sense of urgency and results-orientation.

Other Skills & Abilities:

PC proficiency is essential (Windows environment) and strong working knowledge of Timberline and Excel is preferred, along with Quickbooks & Razors Edge.

The VP/CFO shall be committed to corporate prosperity, upward mobility, and ensure the corporation is meeting all federal and financial regulatory guidelines, to include transparency throughout the organization.

He/She will establish divisional standard operating procedures that will best help run the financial structure of the corporation smoothly.

This position will be provisional under the corporate structure and shall be evaluated by the Chairman, CEO & Founder and the President for promptness, expedience, and willingness to see jobs completed in its entirety, above and beyond the description indicated herein.

The VP/CFO will be expected to have extensive training, experience (8-10 years), senior executive staff background, and the ability to make tough decision based on the mission and guidance of the organization. The position will readily connect with other financial constituents to increase revenues for the organization.

Financial compliance will be a critical factor, and the individual taking this position will assume all responsibilities indicated herein.

Requirements: Minimum 8-10 years experience with accounting and finance background. BA requested, MBA/CPA desired with senior management  experience. Seasoned Track record with nonprofit and for-profit organizations. An ability to multitask a plus.

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

The Executive Assistant(s) will specifically work supporting high-level company officers, such as the Chairman, CEO, President, CFO and EVP. Similar to an administration assistant, an executive assistant is often the first person visitors speak to, so it's a position that requires poise and people skills.

In addition to the clerical, reporting and administrative duties required of an assistant, an executive secretary job description also typically includes a working knowledge of the executive's duties, so as to be able to effectively schedule the executive's appointments.

Attending meetings on the executive's behalf and managing clerical staff are less common, but still frequently occurring, elements of an executive assistant must be diverse in handling and prioritizing requirements for the senior executive as needed.

Executive assistants work closely with top-level executives of companies in many industries, providing research, technological and administrative support. The executive assistant(s) often make decisions when the executive is unavailable and write correspondence, create reports and supervise administrative staff.

In addition, the executive assistant(s) generally must have experience and expertise in the company's industry. Extensive knowledge of information systems, computers, office equipment and clerical procedures is important to perform the tasks required. Organization and interpersonal skills are highly important attributes for the job.

Executive Assistant

The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting a small office of diverse people and programs.

The ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision making ability and attention to detail are equally important.

MUST HAVE:

 • 5 to 10+ years experience supporting at the executive level

 • Excellent calendar management skills, including the coordination of complex executive meetings

 • Experience assisting management with the creation of PowerPoint presentations

 • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook 

• Experience scheduling travel arrangements for management

STRONGLY PREFER:

• Support experience in a professional services, sales or marketing environment

 • Experience successfully creating and/or modifying processes

 • Bachelor’s degree

 The Executive Assistant will:

 • Be responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

 • Answer phones and direct all incoming calls to appropriate party promptly and efficiently

 • Communicate and handle incoming and outgoing electronic communications on behalf of the Partners

 • Assist Partners with preparation of presentation materials

 • Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary

 • Assist in pipeline/forecast preparation and management

 • Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner

 • Arrange travel schedule and reservations for executive management as needed

 • Work closely with the Partners to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients

Requirements: As per the aforementioned listed above.

The Senior Advisor in this role advises the Chairman, CEO & Founder on developing strategies to implement VAA’s stated priorities to strengthen the infrastructure, diversify fundraising and revenue generation opportunities and streamline expenses.

Additionally, he/she will have oversight of VAA’s Social Services, including workforce development, Senior Veteran Services, Satellite Branch Locations (SBL’s) around the country along with working collectively with the EVP who will specifially oversee this mission, transitional housing programs and Economic/Educational Literacy, to include the VAA’s corporate foundation.

He/she will report directly to the Chairman, CEO & Founder and will be assessed for clear, concise written and oral communication by viewing and analyzing the macro-economic picture of the organization by adhering to the Mission principles outlined.

This is a provisional position that will be highly visible and scrutinized to ensure knowledge, expertise and experience that he/she has in problem solving skills, conflict-resolution, possessing a clear vision with the ability to create new initiatives and enhancing existing ones by attracting viable resources and engaging various stakeholders, donors and contributors.

He/she will also assist the Chairman, CEO & Founder on various issues within the corporate structure and ways to expand, improve, create and development a communicative rapport with various entities of the media, public relations, local, state, federal, including community leaders across the continental United States.

He/she must have a minimum of a bachelors degree (BA, BS, etc) with an advanced degree (JD) desired. Must have extensive experience as a senior advisor with other organizations, for-profit or nonprofit. Worked with various executive and senior management teams. Have 10+ years of experience in leadership positions, knowledge of government, public relations, marketing skills a plus. Must be the quintessential professional in representing senior executives.

The Senior Vice President of Programs (SVPP) consist of overseeing all department programs within the corporate structure that are attributed to the organization. Each department and it's programs will adhere the Standard Operating Procedures (SOP's) that will govern how they are delivered and their capacity for mission readiness in serving our veteran constituency. 

The Senior VP for Programs partners closely with the CEO, peers—the Chief Financial Officer, the Chief Development Officer and the board to define the organization's future direction, strategic goals, and policies.

The Senior VP for Programs has primary accountability for implementing these strategies and ensuring that the goals are met both quantitatively and qualitatively; s/he operates with considerable decision-making autonomy, under general direction from the CEO and the board and subject to broad organizational policies. As such, the Senior VP for Programs must:

• Make creative use of available resources and proactively develop new ones.

• Effectively delegate responsibility to cluster directors, ensuring that they have the resources and ability to manage their programs and deliver high quality service.

• Overcome obstacles, create and take advantage of opportunities, and responds quickly and authoritatively to unexpected challenges.

• Cultivate and maximize the benefits of external relationships, including those with the board, community organizations, donors, and government agencies.

• Respond to the needs of the organization's clients and staff.

• Ensure appropriate implementation of the annual budget.

• Embrace innovation and creativity.

Responsibilities:

Strategic Planning, Implementation and Program Expansion;

• As a member of the executive team, develops the organization's strategic plan. Provides short and long-range planning to ensure adequate resources (human, physical, systems, financial) to accomplish strategic goals. Leads the implementation of the strategic plan.

• In partnership with the VP of Operations, forms and leads teams as necessary to devise creative solutions to obstacles and challenges encountered in executing the strategic plan.

• Analyzes market trends to ensure the competitiveness and viability of programs and services. Deploys resources efficiently to optimize profitability and meet budget goals, Anticipates trends and responds to changes in the environment that are likely to have a significant impact on the organization.

• Promotes growth by developing new services and resources (including revenue) in pursuit of opportunities to expand and add to existing programs. Creates new programs with thoughtful funding and delivery models.

Program and Human Resources Management:

• Manages cluster directors to ensure that services and programs are packaged and positioned effectively, and that they are delivered in a manner that meets client and organization needs.

• Embodies a culture of measurement and accountability, within and across programs.

• Together with the VP of Operations integrates programs and clusters, promoting collaboration, information sharing, and budget integration to foster creativity, the efficient pooling of resources (financial and human), and flexibility in delivering programs. Breaks down silos and creates interdependencies.

•Together with the HR director and cluster directors, assesses future HR needs. To meet those needs, creates and implements succession plans, and fosters staff development through forward-thinking training and coaching.

• Manages the HR director to ensure effective administration of HR programs and compliance with employment laws/regulations.

• Actively creates and promotes cross-cluster collaboration. 

• Creates genuine interdependence and commitment to a higher common purpose that spans organizational boundaries.

• Composes and develops a strong leadership team to address organizational demands.

• Takes overt, deliberate actions to empower team members Quality Improvement.

• Works collaboratively with the VP of Operations to maintain the quality improvement program seeking to enhance program quality and cost-effectiveness.

• Values and promotes the culture of measurements and outcomes. Uses outcomes as a backdrop for making decisions.

Management of External Relationships:

• Works with the board and board committees. Manages relationships with board members to optimize their value to the organization and ensure the smooth operation of board committees.

• Maintains good relationships with varied constituents; and coaches and trains subordinates to work effectively with the community, government agencies, customers' families, and other organizations.

• Ensures that the agency’s mission and vision are being effectively communicated to the marketplace. Has some familiarity with the latest marketing and branding trends.

The SVPP will ultimately assess, review, and evaluate all programs within the corporate structure to determine  operational readiness, structure & quality of information, and presentational ability by providing a written After Action Review (AAR) to the Chairman, CEO, & Founder as well as the President & Chief Operating Officer in it's entirety.

In the absence of the Chairman, President, the Executive Vice President, and VP/CFO, the SVP of Programs will assume control of the board on the executive staff side through the Vice Chairman and board President by making decisions based on the guidance and direction as set forth by the Chairman, CEO & Founder.

The SVP of Programs will report directly to the Executive Vice President as his/her immediate supervisor for guidance and informational updates as needed.

The SVP of Programs will maintain clear, concise, written, and oral communication to his/her staff. This position will be fifth in command of the overall organization to comply with the direction set forth by the Chairman/CEO.

He/she will ensure that all departments are assisting clients in every way requested. If any situation arises where the client feels that he/she has not been provided the best service allotted, he/she will have an open door policy that exists to address concerns the individual may have.

He/She will determine the needs of that client, then request the attention of that director to handle the issue immediately.

The SVP of Programs will collaborate with the other VP’s in the organization for ways to determine enhanced client/staff relationship through programmatic alternatives.

He/She will also be a facilitator to all divisional directors under their command. He will give necessary assessments to each director in compliance with doing their job. If it’s determined that a director is not able to meet the requirements set forth in their job description, then a letter will be given after two consecutive negative rating, brought in front of the President to exercise possible terminating action.

The SVP of Programs will be overseeing property management, security, setting up interim fire guards and supervisors, establishing written standards expected for his division, while maintaining standard operating protocols set forth by the Chairman/CEO.

This is a provisional position and will be evaluated based on the experience, training, years of service in a senior level capacity, expertise, and being able to make tough decisions to support the needs of the corporation and it’s policies.

Requirements: 8-10 years experience in a senior executive position with a for profit or nonprofit organization. Minimum BA requested. MBA desired. Senior executive track work and other valued expertise a plus.

The Vice President of Human Resources (VPHR) will be charged with executing all relevant duties as required by the Veterans Association of America, Inc., By-Laws and policies. Develop short-term and long-term goals in consultation with the Chairman & CEO, President & COO, Board of Directors/Trustees, and the executive staff.

He/she will oversee and develop a familiarity with hiring practices and policies within the corporate structure of the VAA. Hold regular meetings with Full-Time & Part-Time staff as well as sub-contract new staff employees, to include volunteers.

He/she should possess a great level of knowledge, insight, expertise and experience as a senior executive in this capacity.

This is a provisional position that will be evaluated for clear, concise written, and oral communication within his/her division and to executive and senior staff members.

He/she will report directly to the Executive Vice President as his/her immediate supervisor and the President & COO along with Chairman, CEO & Founder periodically as requested on an as needed basis.

The VPHR should have extensive knowledge and training in areas of: 401k plans, 403b plans, retirement, medical and dental insurance benefits, HR shared services and directing staff training of personnel.

He/she will be serving in a highly complex organization that seeks to enhance the readiness and knowledge of all employees and personnel by providing comprehensive written Human Resources guidelines.

He/she must be able to resolve issues with all senior staff and mid-level management personnel employed with this corporation.

Demonstrated Skills & Abilities:

Provide the necessary leadership and management expertise.

Strategic planning and detailed implementation (seeing both the big picture and details).

Collaborative customer service and team based orientation.

Strong interpersonal skills.

Policy and contract analysis.

Highly skilled at complex problem analysis and resolution.

Able to delegate appropriately.

Prioritizing shifting needs.

Overseeing the HR department and its staff.

Understanding of 401k, 403b, and other account/financing options.

Ability to perform After Action Reviews (AAR's) with staff, department and division.

Knowledge of medical, dental, and various other health insurance plans.

Must set up an HR Shared Service Program with the other divisions such as:

One purpose of shared services is the convergence and streamlining of an organization’s functions to ensure that they deliver to the organization the services required of them as effectively and efficiently as possible. This often involves the centralizing of back office functions such as HR, SCM and Finance but can also be applied to the middle or front offices.

A key advantage of this convergence is that it enables the appreciation of economies of scale within the function and can enable multi function working (e.g. linking HR and Finance together), where there is the potential to create synergies.

Traditionally the development of a shared-service organization (SSO) or shared-service centre (SSC) within an organization was a result of the need to reduce costs (often achieved through economies of scale), standardize processes (through centralization) and ultimately to allow the business (and subsequent business units) to focus on core activities.

A large scale cultural and process transformation can be a key component of a move to shared services and may include redundancies and changes of work practices.

Shared services are more than just centralization or consolidation of similar activities in one location. Shared services can mean running these service activities like a business and delivering services to internal customers at a cost, quality and timeliness that is competitive with alternatives.

Requirements: Minimum BA required with a Masters desired, previously held positions in executive and senior management in human resources, knowledge of various benefit packages (403b/401k plans) for employees and staff, medical and dental insurance policies and premiums, direct deposit and retirement training a plus. Must be able to prioritize leadership decisions through directors, staff and events as they arise. 

As the executive focused on developing sustainable support for the Foundation, the Chief Development Officer will report to and work most intimately with the Chairman, CEO & Founder, President & COO, and the Executive Vice President to drive fundraising efforts. Succeeding in this environment will require taking a hands-on approach to connecting with a broad array of donors through the internet and using traditional development methods, while implementing the infrastructure required for developing sustained annual stewardship and support.

This person must be process oriented, yet have a dealmaker’s creativity and speed. A deep passion for the mission will align this development role with the urgency and creativity of the Veterans Association of America, Inc. culture. The challenge of the position will be to balance development of sustainable and repeatable best-fundraising practices with a rapid expansion of the current base of support.

The Chief Development Officer will be based in Veterans Association of America, Inc. World Headquarters in New York City. The VAA has had its main fundraising success inside the United States; however, this is an national organization serving both nationally and internationally distributed audiences. A strong perspective with personal experience in cross-cultural communication is extremely important in this position.

This is a provisional position that will be evaluated and assessesed by clear, concise and accurate writing and communications skills to executives, senior management as well as the Board of Directors on an as needed basis.

It is imperative for the CDO to work with all level of mamagement and provide updates to the Chairman, CEO & Founder and President on a continuum.

The Chief Development Officer will also help the organization’s leaders, staff and board members to integrate a fundraising perspective into all aspects of the VAA's Foundation programs and operations. Reporting to the Chief Development Officer will be a current development staff of five including the Heads of Community Giving, Major Gifts, and Partnerships & Foundation Relations, a Stewardship Associate and a Development Associate along with the Director of Development (DD).

Immediate Priorities

The Chief Development Officer’s immediate priorities are to:

Thoroughly understand the VAA Foundation–its values, history, culture, traditions, communities, programs, personalities, constituencies and governance structure; understand its base of financial support and the short and long-term funding requirements of all segments of the organization;

Develop strong relationships with, and secure the trust and confidence of the Chairman, CEO & Founder, key funders, board members, staff, influencers, community members, fundraising and marketing consultants, and others critical to individual and institutional fundraising efforts;

Actively engage in co-creating the strategic plan, a pivotal effort for the VAA Foundation and arguably the number one priority for its growth and health. This plan is expected to be completed September 2012;

Assess and evaluate the development department; ensure that the department is well-structured and able to support annual fundraising goals;

Immediately assess the “state of play” of in-process fundraising efforts and provide support for those efforts as needed; assume a hands-on, creative leadership role in the identification, cultivation and solicitation of major individual and institutional gifts; personally cultivate and solicit as appropriate.

Responsibilities

Implement a fundraising plan that triples contributed and other revenue within 5 years from $8.7m to $25m through enlarging and diversifying the donor base, with a primary focus on increased community giving, and a secondary focus on increased major gifts, increased private foundation, corporate and corporate foundation support; enhanced long term stewardship and donor recognition; and a focus on working towards an endowment while also continuing to raise funds for annual operations;

In collaboration with the Foundation’s technical team, ensure that special attention is paid to in-kind giving, particularly to build out the Foundation’s infrastructure;

Strengthen the Veterans Association of America, Inc. brand among donors and prospective donors internationally, with particular attention to the United States and Europe which currently provides the preponderance of funding support, utilizing the internet and other low cost, high visibility methodologies;

Organize and deploy organizational resources to actively broaden and deepen support for VAA's Foundation among all current and prospective donors nationally and internationally;

Grow an appropriately lean fundraising team scaled to the results and requirements of the overall fundraising effort.

The Chief Development Officer will execute the following responsibilities on an on-going basis:

In collaboration with the Chief Executive Officer, develop a systematic fundraising plan that includes both individual (community and major gift) and institutional (business and foundation) targets:

Donor segmentation (individual, business, foundation), level (community giving, various major gift levels, planned giving), and fund (in kind, capital projects and infrastructure build-out, annual operating fund, restricted gifts for specific purposes, education, endowment);

Objectives for individual and institutional fundraising and success metrics;

Identification of staff, board and community members who will be actively involved in fundraising and definition of roles;

Targets for development team members and appropriate collaboration with team members to help the organization reach its fundraising goals.

Ensure that the Development Department has a strong fundraising infrastructure, and that its staff is knowledgeable, enthusiastic and effective, including:

Evaluate current processes and systems that support fundraising initiatives, donor recognition, and campaign management for the various kinds of campaigns and events; ensure that information systems are scaled to need, are properly maintained and used, and build on sustainable open source solutions (e.g. CiviCRM) where possible;

Retain, recruit and manage a team of development professionals and consultants with appropriate internet-based and traditional donor cultivation, marketing/sponsorship, individual giving and institutional giving skills and experiences; establish work plans, performance objectives, and goals for each team member and regularly review performance; provide professional development and training required to cultivate staff skills and professionalism;

Establish clear standards for stewardship, donor recognition, and institutional sponsorship, with particular emphasis on the proper use of logos, brands, naming and other recognition opportunities;

Ensure successful adherence to grant and restricted giving agreements.

Manage day-to-day fundraising at the Veterans Association of America, Inc. including:

Undertake direct individual donor solicitations as appropriate with the support of the Chairman, CEO & Founder, other Foundation staff, members of the Board and other community members;

Establish an institutional giving programs for national sponsorships, corporate gifts, foundation solicitations for restricted and unrestricted giving;

Aggressively implement a structured program for fostering strong, long-term relationships with targeted individual and institutional donor constituencies; develop annual special events that boost institutional and individual fundraising efforts, which are also aligned to VAA's egalitarian values; specifically strengthen the stewardship and donor recognition program for individual donors, with the objective of establishing a life-long, planned giving relationships with major donors;

Oversee the involvement, identification, training and support of fundraising volunteers, providing community members with opportunities to be involved in raising money for the Foundation; guide the efforts, and strategies for key campaign volunteers, Board members, community advisors and committees in the solicitation process;

Assist the Head of Communications in the development of materials (on-line and published, text and multi-media) that tell the Foundation story to donors and individual prospects, ensuring that these materials are segmented and distributed in a targeted, regular, timely and consistent fashion;

Collaborate with the senior leadership of the Foundation in the preparation of annual operating plans and budgets, incorporating fundraising projections into the budget of the organization.

Preferred Qualifications

Candidates should have the following type of experience and qualifications:

A record of personal success in raising money for a high-growth, rapidly changing and evolving entrepreneurial organization through the internet and mass outreach, major gifts from individuals and annual giving campaigns, and from businesses, foundations and corporations; experience building relationships through mission-supporting ventures; comfort and experience in a technology-driven environment;

Broad-based knowledge of various development campaign activities including: internet, direct mail, proposal and grant development, annual fund and planned giving, event planning and management, direct solicitations, leveraging fundraising databases and support systems for donor segmentation, research and volunteer management;

A track record as an exceptional communicator, in writing as well as verbally; adept at writing solicitation letters, donor correspondence, proposals and other kinds of material for publication; experience preparing and making effective presentations to diverse groups large and small;

Demonstrated skills in motivating, coordinating and supporting the fundraising activities of others.

Personal Characteristics

The successful candidate should be:

A mission-driven individual with an understanding of, belief in and commitment to the open source movement, net neutrality, the benefits of the free exchange of information; a passion for communicating how these principles are important in the development of civil societies; an ability to communicate that passion without losing focus;

An independent and open-minded individual who values and appreciates diversity, input and collaboration from various constituencies; has the ability to make unpopular decisions when necessary;

A charismatic communicator, both in writing and speaking, and particularly able to recognize the alignment of a donor’s interests with the value of Veterans Association of America, Inc. Foundation programs, communities, services and events; ability to be the public face of fundraising when appropriate.

A good listener and strategist; comfortable receiving input from many sources, and able to act on information to develop increased support;

A strong manager who will advocate for the development team and its needs.

A hard worker with a high energy level; a “doer” with a willingness to work hands-on in developing and executing a variety of development and advancement activities;

A person who is emotionally mature and self-reliant; someone who will thrive working in a medium to large growing office;

A person who has an ability to tolerate a high degree of ambiguity, and to negotiate with people having sharply defined opinions while maintaining positive, respectful relationships;

A person who has a sense of humor.

Superior management skills; ability to engage direct and indirect reports, peers, stature, gravitas, and confidence to the credibility and respect of high-performing Board of Directors; self reliant, good problem solver, results oriented. Ability to make decisions in a changing environment and anticipate future needs; excellent and persuasive communicator; passion for the VAA's mission; ability to operate as an effective tactical as well as a strategic thinker.

Must have 8-10 years of progressive senior and executive management experience in medium to large organizations. Share insights in reaching pinnacle results, acknowledge and train staff as well as establishing liasions with all division heads in obtaining successful financial goals.

Please e-mail your resume to Dr. Works with the word resume in the subject line and the position you are applying for. All positions are for former and current military veterans only.

The Chief Marketing Officer/CMO will oversee all marketing, advertisement, empirical research, collection of data, collaborate with all agencies throughout the city, state, local and federal entities. He/She will report directly to the Chairman & CEO for guidance, organizational protocol, to include goals and direction of the corporation.

In the absence of the Chairman & CEO, the President will become the ranking member to provide the insight and direction as per the guidance of the Chairman.

It is also incumbent of the CMO to report on a collaborative effort to the Executive Vice President of the organization for insight, strategy, guidance and evaluative assessment of their position as part of the executive staff. The CMO must guide the branding of our logo and provide a conceptualized marketing vision for our signature products.

The CMO will also work collectively with the (DPMR) Director of Public/Media Relations to coordinate and enhance the organization's position with various public and media sources.

This is a provisional position and will be evaluated as per the Chairman, CEO & Founder, President, and Executive Vice President for accuracy, experience and completeness of tasks given.

RESPONSIBILITIES:

He/She must have clear, concise, oral and written communication, presentation skills, hands-on computer experience with PowerPoint, Excel, MS Access, etc.

He/She must be able to statistically design a strategic initiative that will create new business development through own prospecting as well as through extensive leads provided via the marketing department & grow business with existing customers.

Significant amount of time will be spent talking with customers and prospective clients by phone, will also travel throughout assigned territory to call on regular and new prospective customers.

Develops and implements channel marketing strategic plans and goals to meet corporate objectives and increase market share and profitability of services.

Develops and executes online marketing plans and programs, including Web site development and utilization, establishes and maintains the company’s presence in mailing lists and newsgroups.

Researches, analyzes, and monitors financial, technological, and demographic factors in order to capitalize on market opportunities and minimize the effects of competitive activity.

Helps manage marketing budget. Manages development, production, and distribution of promotional and collateral materials to support marketing programs, including but not limited to print, electronic media, trade show, direct mail, displays, and signage.

Works closely with graphic artists, Director of Public/Media Relations, writers, and Web developers in the design and usability of the Web site. Negotiates contract terms with outside agencies and suppliers.

Communicates with outside advertising agencies on ongoing campaigns. Analyzes marketing programs and adjusts strategy and tactics to increase effectiveness.

Plans and conducts market research to identify opportunities for increased visibility.

Maintains customer database and approves the use of internal and external mailing lists, to include public service announcements as strong leverage.

Helps establish and maintain consistent corporate image throughout product lines, programs, promotional materials, and events.

Requirements: 7-10 years working experience and knowledge of corporate database systems supporting marketing and advertising materials. Must be willing to think-out-of-the-box and use conceptualized research for information and leverage. BA/BS required. Advanced degree desired. Should have corporate experience in for-profit and/or nonprofit entities from medium to large corporate structures in a senior management capacity.

The Vice President of Medical Services/Chief Medical Officer will provide clinical, medical & operational oversight and will lead the VAA business development initiatives. In partnership with the lead physician for Medical Services, he/she will also oversee the Director of Medical Services (DMS) and Clinical Director (CD) collectively.

The VPMS/CMO will be responsible for day-to-day operations including staff development and management of all VAA healthcare professionals, budgeting, quality intervention, financial performance and program growth for General Medicine/Psychiatry, Psychological Assessments, Medical Telemetry/Step-Down, GI Services, PTSD (Post Traumatic Stress Disorder), TBI (Traumatic Brain Injury), Wound Care and Curative Services, Dialysis, and all Mental Health assessment.

The VPMS/CMO will report to the Executive Vice President, President & Chief Operations Officer as well as the Chairman, CEO & Founder on an as needed basis to provide updates on various system wide interventions and preventive services that best assist the veteran community across the country.

The VPMS/CMO will be a provisional position evaluated for clear, concise, oral and written communication with the ability to multitask on various issues and topics that arise as well as provide interactive communication to executive and senior staff including subordinates.

Medical Operations & Team Building:

The VPMS/CMO will join the VAA during a period of rapid growth and scaling to support and manage the development of its medical services and patient education programs. Reporting to the President and working collaboratively with senior leaders and staff across all functions.

The VPMS/CMO will lead day-to-day operations of multiple functions to advance a dynamic system of medical and patient education services and membership programs; promote scientific research; coordinate national and international conferences and events; and increase awareness of VAA's clientele through increased on-line networking and outreach.

The VPMS/CMO will serve as an integral member of the senior executive management team; will serve as a key liaison between medical professionals, veterans, patients and staff relative to program development and growth; will work to build and maintain the relationships and partnerships necessary to support on-going expansion; and will promote funding by developing strong internal and external relationships that advance VAA’s reach and impact.

Communication Strategy, Vision & Leadership:

Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

Demonstrated management skills necessary to provide leadership in the supervision of dialysis managers and personnel and to ensure the delivery of maximum quality care to all veterans.

Must complete FMS Management and Leadership training modules and ongoing training and development programs within the specified time line. This position will cover several states, so the ability to travel is required. A customer focused individual; able to understand customer needs and develop and implement creative solutions to maximize growth and new business development for the VAA and veterans across the globe. 

The ideal candidate will have a minimum of 7 to 10 years of progressive management experience leading a profitable service line with a track record of proven results in clinical quality, patient/client satisfaction, fiscal and operational productivity.

Successful candidates will possess a collaborative leadership style, results and data orientation, and a passion for excellence in patient care. Excellent business, strategic, communication, interpersonal, and critical thinking skills are vital. A Masters of Healthcare Administration/Master of Public (MPH) Health or equivalent is required. A Doctorate is preferrably desired such as an MD or PhD/DPH.

The VPC will report to the Executive Vice President, President & Chief Operations Officer and the Chairman, CEO & Founder on an as needed basis serving as an integral member of the executive management team, the VPC will be responsible for the development of VAA's communication strategy and will contribute to the VAA's  organizational strategic planning process.

The VPC will develop a world-class communications plan/platform for the VAA, directly managing communications activities that promote, enhance, and protect the organization’s brand reputation. The VPC will be responsible for the development, integration, and implementation of a broad range of public relations activities relative to the strategic direction and positioning of the organization and its leadership. The VPC will oversee the DPMR and provide the necessary management as to seek optimum success with the VAA's mission and vision.

The VPC will be a provisional position assessed and evaluated for clear, concise, written and oral communication that collaborates effectively with executive and senior staff members as well as subordinates. Must create and establish rapports with various media, community and clergy leadership throughout the country and abroad.

This individual will be an ambassador for the organization and will need to build relationships with the media. The goal is to advance the organization’s position with relevant constituents, as well as to drive broader awareness and donor support for the organization.

The VPC will be responsible for VAA's varied and integrated communications products and services including: newsletters and other print publications; web, e-news and other online communications; media and public relations; and marketing. Must be able to exercise great judgment in crisis situation where feedback is a crucial element to the public-at-large.

Responsibilities:

Communication Strategy, Vision and Leadership:

* Develop and implement an intergrated strategic communication plan to advance VAA's brand identity;

* broaden awareness of it's programs and priorities; and increase the visibility of it's programs across key stakeholder audiences;

* Create marketing/relations strategy that will allow the VAA leadership to cultivate and enhance key relationships, with targeted high-level external audiences, including the media and key influencers;

* Identify challenges and emerging issues faced by the organization. Works with leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them.

* Serve as a communications counselor to the VAA's leadership.

Communications Operations:

 * Oversee development of all VAA's print communications including the annual report, marketing collateral materials and electronic communications the VAA's website and new media; manage relationships with associate vendors;

* Serve as a spokesperson and lead point person on media interactions that help promote and/or impact the organization;

* Exercise judgment to prioritize media opportunities, and prepare talking points, speeches, presentation and other supporting material as needed;

* Actively engage, cultivate and manage press relationships to ensure proper coverage of the VAA's nonprofit programs, special events, public announcements and other projects;

* Oversee the day-to-day activities of the communications function including budgeting, planning and staff development;

Team Development/Management: 

* Recruit and manage a communications team to support the development and execution of the communications strategy;

* Promote a culture of high performance and continuous improvement that values learning and a committment to quality;

* Mentor and develop staff using a supportive and collaborative approach on a consistent basis;

* Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

Requirements: Minimum BA/BS degree in journalism, communications, or related field is required, an advanced degree is preferred. A minimum of 7 to 10 years experience in a senior management role either in-house or with an agency. Demonstrated skill comfort in proactively building relationships with top tier reporters and editors, and in successfully positioning subject matter with the media to achieve high impact placements.

Extensive successful writing and editing experience (externally focused) with a variety of print and online communication media, demonstrated experience in managing a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals.

Creative and thoughful on how new media technologies can be utilized, a minimum of five years experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories.

Innovative thinker, with a track record for translating strategic thinking into actions plans and output, experience in building, mentoring and coaching a team of communication specialist; excellent judgment and creating problem solving skills, including negotiation and conflict resolution skills.

Superior management skills; ability to engage direct and indirect reports, peers, stature, gravitas, and confidence to the credibility and respect of high-performing Board of Directors; self reliant, good problem solver, results oriented. Ability to make decisions in a changing environment and anticipate future needs; excellent and persuasive communicator; passion for the VAA's mission; ability to operate as an effective tactical as well as a strategic thinker.

The VP/RED will possess excellent skills in both the financial and real estate arenas to plan, structure, negotiate, and provide oversight for VAA’s numerous and innovative real estate development projects and transactions, including the development of commercial space, rental housing, condominiums, educational facilities, and brownstone rehabilitation.

The position will report to the President and Chief Operations Officer to include the Chairman, CEO & Founder on an as needed basis for periodic updates and structuring being initiated. He or she must have clear concise, written and oral communication to all executive and senior leadership including periodic briefings to the Board of Directors/Trustees.

He/she will be the key strategist in landmark transactions that exemplify the organization’s mission and vision in collaboration with various local, state and federal entities in executing such development. As a member of VAA’s executive team, he/she will maintain active participation in the strategic, operational, organizational, and business planning to ensure programmatic implementation of comprehensive aspects of the organization’s mission.

This is a provisional position that will be assessed of one’s competence, written guidance, ability to multitask, presentational ability that works well with diverse executive, senior and middle management staff of the organization. He/she must have the business savvy of building collective rapports/working relationships with government, private and corporate entities that will best serve the needs of our population.

This role will provide the technical and legal expertise in compliance with various state  standards to conduct and provide advice regarding all real estate activities such as title work survey easements and environmental issues and appraisal reviews; provide advice regarding site and route selection purchase trade and/or sale of property interests; provide advice regarding state federal and/or environmental issues; conduct negotiations and monitor other potential areas that might present risk for each transaction and/or venture.

This role will also be responsible for developing implementing and determining architectural design, asset management, and cost effectiveness of developmental projects. He/she will advise and brief the Chairman, CEO & Founder, President and the executive staff on new and current endeavors that meet the organization’s mission criteria as needed.

He/she must have a minimum of 10+ years in senior or executive management positions as well as an advanced degree (MBA, JD, MPA) financial management, asset management, real estate development with knowledge of commercial space, rental properties, housing complexes, and building rehabilitation, etc. Must have prior military service (veteran) and be a licensed real estate broker/real estate appraiser.

This position consists of overseeing all corporate legal matters that arise, while providing services to our clients. The VP/LA will maintain a division representing directors in the following areas: Director of Legal Services, and Director of Property Management. Under his/her division will be staff personnel that will directly impact the outcomes requested by clients.

He/She will set standard operating procedures within the larger corporate structure to engage client concerns and resistance from compliance of outside entities that have failed to grant the necessary rights of those seeking closure to long enduring situations.

A general counsel is the senior attorney of a legal department within a corporate, nonprofit or government office. The professional brings years of experience and knowledge to the position and oversees a number of other lawyers and associate general counsels who are responsible for providing legal advice and counsel for specific areas of business or government. In a corporate/nonprofit setting. The general counsel reports periodically to the chief executive officer and sometimes to the board of directors as well.

Job Responsibilities:

A general counsel is also seen as a business partner of the organization.

The general counsel has one primary objective of her role: to ensure the company is operating within the law at all times. To do this, she must be aware of all transactions the company is engaged in including those that may be in only the preliminary stages. This will ensure limited risk exposure to the bottom line, personnel and the company's public image.

Qualitative Requirements:

The qualified candidate must have a great deal of integrity.

The qualified candidate must have a great deal of integrity and business experience. He will encounter conflicts with senior managers who may feel the general counsel is interfering in business; therefore, a strong personality and the ability to be persuasive and relentless in reinforcing the best interests of the company is essential.

He should also be an effective communicator, particularly when it comes to discussing legal matters with other attorneys and paralegals.

He/She and staff will compile all records, documents, and assess the need of legal intervention. Under case managers that have given complete information as per the client/participant in question, he/she is to complete a formal report of the action taken, by indicating it in the client’s computerized file.

The individual in this position must have clear, concise, oral, and written communications above and beyond that of his contemporaries. The VP/LA will be expected to resolve current/previous legal matters by evaluating the records of that clients past history, conduct, criminal record, if any, and process for which he/she was accused.

He/She is expected to provide veterans within the organization discharge upgrades to soldiers present and past that have had undo hardships posed against their civilian work history, education, and various other levels of employment on the local, state, and federal services.

The Executive Vice President will evaluate the VP/LA for job correctness, case management, reversal of negative discharges, and possible lawsuit of entities failing to provide necessary documents to engage assisting clients, etc. This position will directly impact the course of this organization, by the overarching assistance provided to all veterans and there constituents.

The VP/LA shall make final determination on all cases concerning veterans with other than honorable (OTH) discharges, bad conduct discharges (BCD’s), honorable under general conditions and research all court marshaled soldiers requesting assistance. He/She and your staff will have cases brought to you to possibly defend through the civil courts system and/or military system.

This will be a provisional position and have wide latitude to decipher, assess, evaluate, and determine all the factual evidence presented on behalf of the soldier seeking resolve. The VP/LA will maintain protocol guidelines within the organizations mission to effectively reintegrate past/current soldiers in the mainstream of society without the barriers previously held against them.

Requirements: JD degree and passed their State Bar Exam with 8-10+ years experience in military law, UCMJ, nonprofit management and corporate compliance desired. In addition, he/she must have professional legal experience in a business environment including in a senior management capacity.

The Vice President of Quality Management will oversee all aspects of the VAA's quality and regulatory affairs functions. Develops, communicates, and executes the corporation's quality strategy and programs, including quality assurance, quality control, and total quality management throughout the organization.

The VPQM will report directly to the Executive Vice President, President & Chief Operating Officer, and the Chairman, CEO & Founder for periodic updates on meeting federal regulatory guidelines as per the mission and vision espoused through the inception of VAA.

The VPQM will be responsible for promoting recognition of company quality programs among customers and internal business partners in conjunction with corporate objectives.

Key Responsibilities:

Plan and direct total quality policies, programs and initiatives. Oversee all quality Unit Departments and the Regulatory Affairs Department.

Lead and control all quality and regulatory activities to maintain and enhance the VAA's position related to cGMP compliance, contracting manufacturing of products and the production of core programmed services.

Assume responsibility of overall company goals, budget management, long-term strategy and harmonization with the expectations of his/her superiors, Board of Directors and regulatory agencies.

Assure proper resource infrastructures and available support of current contracts, programs, to include all manufacturing operations, regulatory guidelines and requirements of the corporation.

Interact extensively with other department heads: Operations, Project Management, Logistics, Manufacturing, and Business Development.

Provide guidance for contracts and a variety of manufacturing projects.

Conduct performance reviews and set objectives for departments under his/her direction. Review and approve performance reviews and objectives for managers and directors.

Participate in executive level committees and meetings such as Quarterly cGMP Meetings, Executive Operating Committee, regulatory agency and client audits.

May be required to attend Board of Director meetings, etc.

The VPQM is a provisional position that will be assessed and evaluated for clear, concise, written, and verbal communication to senior, executive and regional vice presidents within the corporation.

He/she must be the consummate professional when representing the corporation as per the guidance provided by the Chairman, CEO & Founder.

Requirements:

The VPQM must have at least 7-10 years experience quality control/management in a for-profit or nonprofit organizations. A minimum of a BA/BS required, Master's desired. A keen ability to multi-task a must.

The Vice President of Information Systems (VPIS) directs and manages information technology services by planning, executing, troubleshooting, and administering various information system strategies to support ongoing productivity and reduce business risk. 

Plan and implement information systems projects, ongoing operations and functionality to all corporate locations around the continental United States and globally.

The VPIS will report to the President & Chief Operating Officer and the Chairman,  CEO & Founder on an as needed basis to provide a clear, concise, written, and verbal communication to the executive and senior staff as well as the Board of Directors when directed.

The VPIS will be required to brief the executive staff on ways to improve, condense and compile data storage effectively and efficiently.

The VPIS will have complete autonomy over his/her division consisting of the Director of Technical Services, Assistant Director, Systems Manager, and various IT support staff.

He/she must train development and implement strategic objectives to enhance information and system readiness to every department throughout the corporation.

He/she will be evaluated and assessed on system readiness, job performance, accuracy, and timeliness of support of various issues and systemwide concerns. 

The VPIS must effectively interact and build rapports with all divisional and department heads by transitioning information and insight to those in completing tasks, conditions and standards as per the policies set forth herein by the Chairman, CEO & Founder. 

He/she must meet the following requirements as indicated below to advance systemwide progress of the VAA. They are as follows:

1. Plan and implement information systems projects, ongoing operations and improvements.

2. Budget, plan and control operating costs, capital project costs and other expenses as assigned.

3. Work with cross-functional teams to determine information systems priorities, create plans, define, document  and implement solutions.

4. Communicate with all levels of management to keep them informed of system status, plans, results, issues and resolutions as required to maintain productivity for departments.

5. Conduct feasibility and evaluative studies of high priority issues or needs and evaluate alternate approaches, including business justification and risk assessment.

6. Coordinate information systems resources with other departments and Masco to ensure appropriate allocation and support for ongoing operations and projects as requested.

7. Maintain current knowledge of state-of-the-art information technologies to support ongoing improvements to IT systems.

8. Lead and supervise employees to provide direction, training and support to accomplish results in accordance with personnel policies and procedures as per the Chairman, CEO & Founder.

9. Direct and train staff to assist and train users to develop human capital effectiveness in using information technology.

JOB QUALIFICATIONS:

EXPERIENCE/EDUCATION/TRAINING:

Educational attainment equivalent to a Bachelor’s degree in Computer Science or a related field.

Experience in corporate information systems appropriate to the position

leadership and management experience.

KNOWLEDGE/SKILLS/ABILITIES:

Thorough knowledge of related computer technology, systems and applications

Knowledge of business operations and functions.

Ability to communicate orally and in writing establish effective interpersonal relations.

Budgeting: planning, reporting and analysis skills.

Supervisory: training and leadership skills.

This is a provisional position and will be evaluated on years of service in a senior level capacity, experience, training, expertise and to make tough decision by supporting the needs of the corporation and its policies.

Requirements: 7 to 10 years experience with a for-profit or nonprofit organization. Must be able to multitask and prioritize goals as per the polices of the Chairman, CEO & Founder. Minimum BA required, Masters desired

The Vice President of External Affairs (VPEA) creates and implements the agency’s fundraising plan, as well as the marketing and communication strategy. He/she will apply a diversified funding approach to fuse the unique requirements of VAA’s multi-faceted mission that covers a wide range of programmatic concentrations within the field of community and national resource development.

He/she will be responsible for initiating specified Capital Campaign Funding for various development projects that include, corporate, foundation, government, individual fundraising and management; he/she will work collectively with the VP of Real Estate Development.

He/she also raises money for a variety of VAA’s capital needs that include social and community awareness facilities and veteran/cultural arts centers around the country. He/she will also oversee the Director of Business & Housing (DBH) to further enhance the corporate mission.

He/she will report directly to the President & Chief Operations Officer as well as the Chairman, CEO & Founder and be assessed for clear, concise, oral and written capability to include working collectively with all executive and senior staff members of diverse backgrounds.

He/she will periodically report to the Board of Directors/Trustees with updates on investments, funding sources, cost analysis and assessment of the aforementioned.

In addition to fundraising, he/she will be responsible for elevating the profile of the corporation locally, regionally, nationally and internationally through a comprehensive public relations campaign that includes special projects, such as “eliminating veterans from homeless shelters” and various special events, such as the VAA’s annual fundraiser. He/she will collaborate with the Chief Development Officer (CDO) on evaluating fundraising options that are available to fit the scope of our corporate mission.

This is a provisional position in which he/she offers a wide array of visibility through dynamic leadership and professionalism as a proactive member of the executive staff.

The Vice-President for External Affairs is responsible for the supervision, development of goals and missions, administrative control and establishment of policies and operational procedures for the Division of Informational Systems/Services, Development and Institutional Advancement, Corporate Printing Services, VAA’s Press and Office of Special Services.

The VPEA also coordinates governmental relations for the organization, performs and directs numerous other duties related to public relations, community services, promotions, marketing, publicity and institutional development and advancement. 

The External Affairs Vice-President works closely with department heads in each division of External Affairs in budget development and control, employment of all staff members and other personnel decisions, planning and coordination of all activities of those departments.

The Vice-President for External Affairs also works closely with the Chairman, CEO & Founder, President, CFO and other vice-presidents in development of the overall corporate budget.

The VPEA is also directly involved in activities of state, national and other organizations affiliated with the external affairs area of the corporation, including the Volunteer Governmental Affairs Committee of the organization.

He/she must have 10+ years in a senior or executive management position. Minimum BA/BS degree required. Advanced degree desired. Must have applicable experience of the aforementioned. Must have the ability to multitask and develop communicative rapports with local, state, federal and political constituents collectively.

This position will be directly under the division head of SVP of Programs. He/She will report directly to this immediate supervisor. This position will consist of handling all discharge upgrades for soldiers, sailors, seamen, and corps personnel who have served the country in every capacity. He/She will determine to outcomes by having a complete case file on each particular soldier and asserting the staff to follow through with results.

Under the leadership of the SVPP, the DDU will assure that compliance is sought through the organizational guidance given. Soldiers that have had less than stellar records of service should not be penalized for the rest of their lives while in a civilianized capacity. He/She will ensure that a conscious effort shall be undertaken to remove any stigmas attached with their previous history.

The director with his/her staff will complete all paperwork necessary and seek to contact the proper entities to effectively move forward in finding resolve to all cases. If the DDU doesn’t find an ultimate resolve, preventing state and federal employment to these soldiers, he must show cause as to the reasons why they were not satisfied by writing his findings and explanation.

He/she will turn this information over to the VP/LA staff for reconciliation through the system. All information will be carried on computer under a specific case management file system for every soldier, sailor, and corps personnel.

This position will require that the DDU have clear, concise, oral, and written communication to his/her staff. He/She must have experience in discharge upgrades and the procedures that encompass those findings.

The DDU will work on various levels of discharges in all branches of service. He/she shall be assessed and evaluated by the SVPP for completeness of casework, staff ethics, and standard operating procedures as per the guidance set forth by the SVPP and Chairman/CEO of the corporation.

It will be incumbent of the DDU to provide training to staff and volunteers by properly handling all cases with immediate concern and consideration. This position will be based on experience, leadership, expertise in the performed area of concentration, and previous years of service.

Requirements: 8-10 years experience and minimum BA required. Knowledge of military discharges and upgrade process.

This position will consist of all compliance and policy regulations that nonprofit organization must follow. He/She will uniquely be involved with researching and developing the mandates that are set forth in all 501(c)19 organizations. There shall be various protocols that he/she will follow up on to ensure the organization is complying with statues and regulations of local, state, and federal guidelines.

The DOCP will report directly to the SVP of Programs as his/her immediate divisional supervisor. They will sit down and draw a contract that shall allow the VPP assess and evaluate his/her work ethic, knowledge in the subject area, tact, and leadership abilities to see tasks completed as outlined through the corporate structure and SVPP.

The DOCP will have clear, concise, oral, and written communication sent to all departments apprising them of all compliance and policies necessary. All federal regulatory procedures will be followed up to ensure the organization is meeting requirements.

He/she will also establish informational services that will directly align with the organization’s mission. He/She will set up a binder of rules that govern how we do business as an outline for auditors and regulators. This developed binder will be accessible in copy form, thus given to all division heads, department heads, and each to the executive staff.

The DOCP will be determined by experience in corporate environments, years of service, training, expertise, and leadership capacity to fill this position.

Requirements: Knowledge of public, corporate, government, state and local compliance policies. Regulatory experience in a corporate environment a plus. 8-10 years experience with a minimum BA desired.

The Director of Technical Services will directly report to the VPIS (Vice President of Information Systems) as his/her divisional supervisor. He/she will responsible for all computerized technical services and establishing a database that will effectively service all case management files of every service member assisted.

He/She shall determine the capacity of servers, coaxial cabling, routers, and provide clear, concise and written reports outlining the envisioned set up. He/she shall evaluate, assess, and determine outcomes of computer capacities, speed of servers, phone line systems, and detailing his/her findings in a documented report to the VPIS.

He/She will be assessed and evaluated on the basis of experience, work ethic, general and technical knowledge, area of expertise, concentration of in-depth training, understanding of various systems e.g., Symantec, MCSE certified, LAN & WAN networking, Unix systems, Sybase, etc. He/She must be able to troubleshoot current or existing problems that routinely come up.

He/She and their staff must comply with the needs of the organization to make technical communication far exceeding that of other organizations. Provide leadership, training, guidance, and exceptional performance to ensure all staff level personnel are able to conduct their jobs expeditiously and efficiently. He/She will be expected to set up a technically advanced level of systems to process volumes of case files.

This individual must have 8-10 years of experience troubleshooting various systems, managing a staff, and developing pivotal networks that establish corporate goals and direction. He/She will provide written analysis of service rendered and give copies to all divisional heads, President, and Chairman/CEO to ultimately determine the capacity of operating power designed.

Requirements: 8-10 years experience with a minimum BS or MS in computer science. Help desk and troubleshooting experience with various systems. Knowledge and technical ability to handle staff with multiple tasks in a corporate environment a plus.

The Director of Employment Outreach will report directly to the VPHR for assessment and evaluation of work ethic, recruitment, staff leadership, training volunteers and canvassers, and providing employment outreach services to all clients of the armed forces, past and current.

He/She will establish a databank of all employment positions available by contacting several organizations, setting up rapports, and linking oneself to gainfully assist veterans in their quest for employment under specified training received. He/She will draft and propose grants through the Director of Development to initiate a training program that will stimulate a progressive outcome to statistically employ the vast amount of unemployed servicemen and women.

The DEO shall provide training, development of staff, updates on various employment issues and changes, to include provide a written monthly, quarterly, and annual report that shows the level of progress made assisting veterans. The DEO will establish several contact lists to indicate the open vacancies available for those service-connected personnel to obtain.

The DEO will organize staff and volunteers of his/her department to ensure every effective measure is being undertaken to gainfully provide employment to veteran personnel that have gone unemployed for insurmountable periods of time. He/She is the direct link in providing a mainstream job search for all seeking employment consideration.

Technical skills, education, training, certifications, and experience will all be determined by the DEO to establish the right position with their qualifications. This position will impact all veterans on how the director provides leadership, guidance, task orientation and completion, helping to reduce the statistics by reaching out to communities with the highest numbers of unemployed service-connected personnel. The DEO will oversee all volunteers and canvassers.

Requirements: 8-10 years experience with previous background knowledge of employment and outreach venues. The ability to match talent, skill set and education with the appropriate job for veterans. A minimum of a BA with contacts in various employment industries a plus.

The Director of Finance & Budget will report directly to the VP/CFO as his/her divisional supervisor. He/She will ensure all finances are being directly reported to the proper chain-of-command. The DFB will have a unique position, in that it will determine financial grants, foundations, gift giving philanthropy, various for-profit corporations, companies looking to establish ties with veteran organizations serving past and present vets, and providing accountability of monies donated to the organization.

The DFB will process payroll, accounts payable, accounts receivable, corporate auditing, financial records, vendor payments, and seek commercial spacing under donated funds through charitable accounts. He/She will be directed to follow the guidance and organizational mandates prescribed by the Chairman/CEO, President, and VP/CFO.

This position will be assessed and evaluated for completeness, correctness, and proper accountability to areas described. He/She must have a clear, concise, oral, and written level of communication when providing his/her financial report.

He/She shall maintain monthly, quarterly, and annual reports of progression and expenditure by determining the vision and goals of the organization. He/She will keep close looks on overhead capital, and economically establish ways to effectively use corporate cash flow without sinking budgetary line items that are mandated. Prior to establishing the recommended financial report, he/she will seek approval of the VP/CFO for paralleling the financial status.

He/She must train staff, develop methodologies to expedite payment accounts, seek new venues of financing, cover all areas of position incomes, align staff to reduce expenditures and increase funding sources not readily sought. It is incumbent of the DFB to have a minimum of 8-10 years experience, knowledge of Quick books, training in financial accounting, corporate experience, able to work as a team player, and follow to guidance, direction and goals set forth in the organization.

Requirements: Minimum BA required with 8-10 years experience. Training certifications in finance and accounting a plus. Knowledge of budgets and various spreadsheets desired.

The Director of Business & Housing will directly report to the VPEA as the immediate divisional supervisor. He/She will oversee all business and housing issues that effect veterans today. The DBH will handle all research and real estate property that encompasses direct ownership and the developmental ways of assisting those veterans acquire sole proprietary rights of land property and eventually utilizing their housing certificates of the past.

Most service members have allowed their certificates to expire without purchasing any percentage of property. The DBH shall train staff, develop methods to encourage service members, strategically offer various options available, collectively work with the Department of Housing & Urban Development to honor those that have risked their lives and seek civilian opportunities to become landowners.

The DBH must have the necessary experience to engage all service-connected veterans by finding land use under the federal government VA’s statue of property. His/Her unique experience shall provide the opportunity to acquire properties available under the Division of Housing and Community Renewal Program.

The DBH will work consistently with the federal government to acquire information on various property initiatives that can be readily accessed to veterans. He/She will provide specific information on repairs that are needed, taxes on property that require payment, fire damaged property, and liens on property through the VA codes dictionary list.

The incumbent will provide a monthly, quarterly, and annual report on business and housing explaining the percentages of vets that have acquired property, business training and start-up companies that were initiated by services provided to the aforementioned.

Requirements: Minimum BA required with 8-10 years in billeting and housing experience. Knowledge of federal housing statues and policies a plus.

The Director of Development will report directly to the Chief Development Officer (CDO) as his/her divisional supervisor. The DD will work to develop all grants, funding, donations, and fundraising available. He/She will hone the skills necessary to acquire monies for the organization. He/She should be highly driven and a veteran of the armed services. The DD will directly be responsible for all fundraising in the organization.

The job entails grants writing, special events planning, and direct mail. Requires strong writing skills, excellent interpersonal and communication skills, initiative and the ability to work with a medium size staff, which he/she will oversee all training, distribute staff memorandums to update any new changes that have taken place.

The selected candidate MUST be a veteran of the armed services with experience in leadership capacities. Prior experience developing a staff and provide them the guidance set forth in the corporate structure of the organization.

He/She will be assessed and evaluated by the CDO and able to accept constructive criticism and move forward to develop the necessary contacts, e.g., political, private, federal, and local. Seek to mobilize funding that raises our organization to support all level of service-connected veterans requesting our assistance.

Portions of funding will be prioritized to enhance changes for veterans who've attained blemishes on their military records and forced to accept decisions that have prevented them from receiving federal, state, and local employment in a civilian capacity.

The DD should have a strong background that provided prospective donations from various sources within the continental United States and abroad. He/She must strategize to carefully to acquire several foundations, gift givers, funding sources, and maintain a databank of potential new comers as seen fit. He/She should exercise his or her own judgment, as well as touch base with immediate supervisor for assistance as needed.

The DD should be able to multitask staff, provide quality research & evaluations, select critieria of funding that meet the goals of the grants, funders, contributors, and philanthropists collectively. Assess opportunities for various fundraising and venues.

Requirements: Minimum BA and 8-10 years experience in grant writing, fundraising, direct mailing, current lisiting of grantors desired. Previous management experience overseeing a staff a plus.

This position shall report directly to the VPHR as immediate divisional supervisor. He/she will be assessed and evaluated as needed from his chain-of-command. The DHR will be directly responsible for all the overall interview processing, retirement benefits, 403b/401k plans, and direct deposits for all personnel.

The position will consist of all day-today operations with setting up corporate benefits package, filing all hired and fired personnel. Directing staff training, evaluations, assessments, and discussing health insurance plans offered by the corporation. The DHR shall acquaint him/her self with all the standardized regulations and protocols under this current position. 

The Human Resources Director guides and manages the overall provision of Human Resources services, policies, and programs for the entire company. The major areas directed are:

·         recruiting and staffing;

·         organizational and space planning;

·         performance management and improvement systems;

·         organization development;

·         employment and compliance to regulatory concerns;

·         employee orientation, development, and training;

·         policy development and documentation;

·         employee relations;

·         company-wide committee facilitation;

·         company employee and community communication;

·         compensation and benefits administration;

·         employee safety, welfare, wellness and health;

·         charitable giving; and

·         employee services and counseling.

The Human Resources Director originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

The Human Resources Director coordinates implementation of services, policies, and programs through Human Resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about Human Resources issues.

Primary Objectives:

·         Safety of the workforce.

·         Development of a superior workforce.

·         Development of the Human Resources department.

·         Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.

·         Personal ongoing development.

He/She will be serving our highly complex organization through the application of substantial HR management experience and strong educational background in HR and related fields.

Demonstrated skills and abilities: provide leadership and management expertise, strategic planning and detailed implementation (see both the big picture and details), collaborative, customer service and team based orientation, strong communication and interpersonal abilities, policy and contract analysis, highly skilled at complex problem analysis and resolution. Able to delegate appropriately, prioritize shifting needs, and supervise HR staff.

Requirements: Minimum BA required with previous experience as a HR generalist and director. Knowledge of 403b/401K plans, various benefit packages for employees, direct deposit and retirement training essential. Advanced degree desired and a plus.

The Director of Legal Services will have the unique responsibility to collect, gather, retrieve information and records of soldiers seeking resolve to current and past military action taken against them. He/She will report directly to the VP/LA as the divisional supervisor for assessment and evaluation.

He/She will ensure that all service members having performed in the armed forces shouldn’t have their civilian lives interrupted because of an incident that had taken place within the services. He/She will establish a databank of soldiers seeking legal assistance that has prevented them from living normal lives and seeking various employments.

The DLS will ensure that all service members receive optimum legal consultation and provide solutions to issues between he/she and the staff to work arduously helping alleviate any undo hardship that it may have caused during his or her trial and tribulations with the military.

If it proves that negligence on the branch of service the member was affiliated, then legal action shall be taken to resolve that indiscretion. The director and his/her staff will research all documents, materials, and information, then render a proper decision based on the findings assessed.

The DLS will work within the boundaries of the corporate structured legal guidelines, federal statues, and the organizations mission and vision for assisting veterans.

Requirements: Minimum BA required with 8-10 years experience legal research, military law, UCMJ guidelines and policies desired. Previous experience managing a legal staff with the ability to provide necessary training as needed. Advanced/professional degree (JD) desired.

The Director of Medical Services will have the overall responsibility to engage all veterans of various branches of services and provide quality patient care by maximizing the capabilities of emergency medical personnel and to promote public education on injury prevention. The DMS will be responsible for planning, and administering the facilities health services to all veterans.

He/She will adhere to public regulatory procedures and mandates through the state and federal government. The DMS will report directly to the Vice President of Medical Services (VPMS) as his/her immediate divisional supervisor.

He/She will be assessed and evaluated on their ability to service the veteran populations current and past. The medical service department is responsible for the clinical diagnosis and treatment of all. The medical services department assures the standard delivery of medical care is followed in maintaining the overall quality of care at the optimum level for vets.

He/She will NOT administer  medications of any kind, only if the individual has acquired their Advanced Nurse Practioner (ANP) certification/license, will he/she be able to prescribe medications, assessment and evaluative services by providing an overview of the veteran's medical history. This will be done to determine what areas of concern the individual has, forcing him or her to be ineffective at finding or refused employment due to his/her functionality and/or psychological condition.

The DMS shall have clear, concise, oral, and written communication. He/she should be able to work as a team player and delegate authority of staff as needed. The individual shall possess a minimum of a MS/MBA or MPH in Public Health with 8- 10 years of continuous experience. He/She will operate under the statue of the corporate structure and guidelines set forth by the Chairman & CEO.

He/She will evaluate all veterans seeking medical assistance and coverage above and beyond the normal coverage received to date. The position shall assess the truthfulness of those coming in for the services being provided. Under the nonprofit statute, the DMS will follow the policies and bylaws mandated within the organization.

Requirements: Minimum 8-10 years with MBA/MS/MPH in healthcare administration, health services or public health. A PhD is desired in the applicable fields. Knowledge of medical assessments and military records a plus. Previous work in a hospital or triage desired.

The Director of Property Management will report directly to the VP of Real Estate Development (VP/RED) as the divisional supervisor. He/She will be assessed and evaluated for experience, interpersonal communication, staff leadership, optimizing all available resources, training, capacity to delegate authority as needed, knowledge of position, expertise, and years of supervisory experience.

The DPM will be responsible for comprehensive oversight of all facilities under this organization, security, janitorial services, ambiance of the building, leasing space, industrial operations, property services, architectual design, environmental engineering, supportive housing, capital planning, asset management, corporate policy operations, and new site area development.

He/She will work with staff to ensure that all site locations are well run, safe and supportive of the communities and the organization.

The DPM will also ensure that the housing(commercial/residential) sites are financially stable and physically sound. The qualified individual will possess a commitment to working on issues related to veterans and/or their displacement, supervisory and management skills with property management and/or affordable commercial/residential space.

Show a proven ability to develop and monitor budgets with multiple funding sources, e.g., grants, corporate giving’s, donations from foundations etc.

The individual MUST be able to perform all duties in a pressurized capacity, to include maintain the protocols within the structure of the organization. The DPM will have a minimum of 8-10 years experience, having worked in supervisory capacities, and able to strategically structure staff and delegate assignments that arise on short notice.

In addition, the DPM should have experience in Real Property & Commercial Property, the ability to solve problems as needed, monitor property leasing expirations, market vacant space, maintain current insurance certificates & contracts, prepare monthly, quarterly, and annual budgets, monitor financial performance of assets acquired with mandated and earmarked departmental funding, and implement/manage security emergency procedures and policies.

Requirements: Minimum BA/BS and 8-10 years required with experience in facilities management, property management, leasing, HVAC and training in the applicable areas a plus. Knowledge of builiding codes and previous management experience desired.

Under the general direction of the Case Management Director, the Case Management supervisor monitors and evaluates the Case Management program, coordinates Case Management services, and assists veterans with the VAA in coordinating services that are needed and desired.

The Case Management supervisor is also responsible for training and supervising Case Management staff and for consumer and systems advocacy. He/she will reports directly to the Vice President of Human Resources (VPHR) as the divisional supervisor for guidance leadership and training methodology.

This position is also subject to criminal and abuse background checks, and may require pre-employment drug screening.

SALARY: Commensurate with experience.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES:

1. Process requests for services by conducting intakes, obtaining / completing necessary assessments, completing social histories, and collecting documentation for the determination of program eligibility.

2. Serve as advocate for the consumer and facilitate the Interdisciplinary Team in the development of the Comprehensive Consumer Service Plan.

3. Coordinate, implement, and monitor the Comprehensive Consumer Service Plan.

4. Provide mediation between the consumer and the providers, guardians, family members, or the agency relative to the needs and desires identified by the consumer.

5. Set up and maintain client files.

6. Complete all required documentation in individual case files in a timely manner.

7. Assist consumers in receiving services which have been identified in the planning process.

8. Initiate the transfer of an individual to other services or terminate services when the client determines they are no longer required or desired.

9. Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible.

10. Assist in accessing community resources identified for the consumer, family members, and/ or various providers.

11. Maintain professional relationships with department personnel, county personnel, consumers, families, and service providers.

12. Provide emergency backup coverage in the absence of the assigned Case Manager.

13. Train and supervise Case Managers.

14. Assist in the hiring and evaluation of all agency Case Managers.

15. Assist in identifying training needs for the Case Management program.

16. Coordinate training for staff.

17. Act as liaison between Case Managers and management.

18. Help Case Managers develop mediation and intervention strategies and implement them to resolve conflicts.

19. Prepare reports; keep data, and present information relative to Case Management activities to its governing board, its committees, funding sources, service providers and the public as assigned.

20. Receive information on all new TCM referrals, and coordinate with the CPC.

21. Assist in planning for, monitoring, and evaluating all operations of the TCM

program.

22. Participate on committees dealing with Case Management or related consumer services.

23. Participate in the county planning process.

24. Coordinate various aspects of Case Management services; including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation of consumer needs/services.

25. Assist with development of Case Management policies and procedures in accordance with the VAA and the guidance provided by superiors.

26. Participate in professional development workshop opportunities.

27. Other duties as assigned by the Case Management Director.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

The successful candidate must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that he/she can perform the essential functions of the job:

�� Applies professional level of knowledge of federal and state assistance programs for the veteran populations. (i.e., housing, employment, legal, medical, etc.).

�� Knowledgeable in case management principles, procedures, and practices.

�� Knowledgeable in crisis intervention principles and practices.

�� Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure.

�� Demonstrates competent computer skills, including use of Microsoft Office word processing.

�� Ability to present ideas effectively, in both oral and written form.

�� Ability to comprehend and follow oral and/or written directions.

�� Ability to negotiate and resolve conflict between dissenting parties.

�� Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations.

ENTRY REQUIREMENTS:

�� Bachelor’s degree from an accredited college or university and a valid Social Work license.

�� Social Workers must have a minimum of one year of experience in the delivery of human services, specific to the needs and abilities of each of the population groups being served.

�� A valid driver’s license, reliable transportation, and adequate liability insurance are required.

WORK ENVIRONMENT:

While performing the duties required of this position, the employee is regularly subject to a mentally stressful environment; however, the likelihood of bodily injury or similar occupational hazard is slight. Must have physical and mental stamina and be able to perform successfully under time-limited pressure.

Regular office hours are 9:00am to 5:00pm, Monday through Friday. Must have the flexibility to adjust the schedule occasionally in order to accommodate others’ schedules.

PHYSICAL REQUIREMENTS:

Must be physically able to operate a variety of automated office machines and equipment including, but not limited to, computer and printers, typewriter, fax machine, copier, calculator, and telephone. The position may entail long periods of sitting or driving, depending on circumstances.

In most cases, physical demand requirements are at a level of those for sedentary or office environment work which may involve some lifting, carrying, pushing, and/or pulling of light to moderate weight materials (approximately thirty pounds).

DISCLAIMERS:

 Marginal functions of the position that are incidental to the performance of essential job duties have been excluded from this description.

All requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Prospective employees are encouraged to discuss possible accommodations with the employer.

Job descriptions in no way imply that the description includes every duty to be performed by the employee in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by the Case Management Director.

The Director of Public & Media Relations will report directly to the Vice President of Communications (VPC) as the divisional supervisor. He/She will be evaluated and assessed on their experience, expertise, knowledge of public and media relations, and the ability to delegate staff and volunteer personnel accordingly.

The DPMR will in effect, provide the necessary media coverage to give the organization positive notoriety in the programs established to assists veterans. Given this coverage, will identify veterans who have served this country that find themselves statistically in double-digit unemployment, to include other areas of concern.

Responsible for creating and executing a global media relations program for the Veterans Association of America, Inc. with the goal of publicizing the VAA as a premiere Veteran Service Organization, domestic trade and lifestyle media.

Serve as an official spokesperson for the Veterans Association of America, Inc..

Provide communications counsel to senior management, helping to enhance the company's success by applying proactive and reactive communications strategy, including crisis communications.

Plan overall media relations plan for the VAA’s strategic oversight of global PR agencies and VAA’s communications staff who execute press outreach, media events, media calls, collateral, crisis communications support and press material development.

Create PR programs that positively position the VAA and align closely with marketing campaigns, using communications tools and practices, to reinforce the VAA’s message.

Key Duties & Responsibilities:

Estimated % of Time Activity:

50% oversee all domestic and international media relations and outreach functions to include: developing, planning and strategic oversight of domestic and international public relations firms in all VAA’s efforts.

Respond and serve as a primary spokesperson for media inquiries.

Work closely with the VAA’s Chief Marketing Officer (CMO), Marketing and Operations teams to provide strategic counsel and input.

Develop and maintain departmental budget.

Manage strategic planning for media relations efforts. Lead crisis communications for statewide efforts, as needed.

Approve media releases and Web content produced by staff, agencies and contractors.

10% lead and execute VAA’s digital asset program including development of

technology and catalog systems of all digital assets of the VAA.

Serve as lead with outside contractors and internal IT staff.

10% Draft correspondence and media messages to meet outreach needs at the

request of VAA's Chairman & CEO, President, EVP, Vice Presidents and senior staff

members.

20% Supervise media relations staff (5 to 10 full time employees).

10% other duties as assigned by the Vice President of Legal Affairs/General Counsel (VP/LA)

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each key duty satisfactorily:

Bachelor’s degree in communications, public relations or related field.

Excellent written and verbal communication skills, specifically including expertise

in AP style.

At least 7-10 years of PR experience with a proven track record in a fast-paced

environment. Travel industry experience a strong plus.

Previous experience supervising employees.

Ability to manage a network of global PR agencies; international media experience

a plus.

Strategic thinker who excels at coming up with original ideas and is able to

execute.

Ability to proactively identify communications opportunities and develop

supporting programs.

Ability to effectively communicate verbally and in writing, both internally and

externally.

Strong organizational skills and ability to handle multiple tasks and meet deadlines.

Ability to integrate PR programs to support marketing goals and programs; able to

perform within an integrated team environment.

Able to excel in a fast-paced environment with changing priorities and able to take

a positive team approach to working with industry and government partners.

Knowledge of Microsoft Office products, including Word and Excel, Internet

Explorer, Powerpoint and other graphics and/or presentation software.

Compensation:

In addition to salary, VAA offers medical, dental, vision, disability, sick and vacation leave, and a 401k and a 403b plan.

He/She must be able to multi-task, collaborate with the Chief Marketing Officer (CMO) , have clear, concise, written and oral communication when speaking on behalf of veterans and this corporation. He/She must have 7-10 years of experience, training, education, knowledge of various media outlets, public affairs and having rapports with major networks for which he or she will be contacting.

The expectation of the DPMR shall possess a stellar background and most of all must be a veteran. He/She will be provided guidance from the VP/LA for any programs of relative interest to the corporation and any other duites requested of superiors.

Requirements: Minimum BA/BS required, MBA/MPA desired with 7-10 years with proven track record of senior management experience in public relations, media, public affairs, marketing and knowledge of corporate communications a plus. The ability to lead a medium size staff desired.

The Web Developer/Designer will report directly to the Director of Technical Services for leadership, guidance and mission essential IT/IS support issues by advancing and adhering to the organization's troubleshooting priorities as well as enabling him/her to perform multiple tasks as given.

The WD/D must have clear, concise, oral and written communication, able to work as a team player with the ability to work at times independently of supervision. The overall divisional leadership will consist of the VP of Information Systems (VPIS) that will provide training, management, establish tier level support teams, create protocols and guidelines for the entire division that's consistent with the mission and vision of the corporation.

PROJECT RELATED COMPETENCIES:

Solution Development and Delivery

Understands technical and functional design requirements.

Assists in physical and logical database design.

Creates prototypes for client engagements.

Designs, codes, and tests technical solutions.

Identifies system deficiencies and recommends solutions.

Project Execution

Leads small teams of developers.

Assists in enforcement of development deadlines and schedules.

Understands the necessity of and contributes to coding standards.

Develops internal and external meeting objectives and agendas.

Prioritizes multiple tasks effectively.

CAREER PATH CORE COMPETENCIES:

Communication

Promotes active listening with team members.

Contributes appropriately to conversations.

Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

Relational Databases

Understands advanced relational database concepts.

Demonstrates proficiency with physical and logical database design.

Writes effective stored procedures.

Possesses demonstrated work experience with at least one relational database management system.

Programming Languages

Demonstrates proficiency in at least one structured programming language.

Creates effective XSL style sheets.

Reads and understands XML schemas.

Architecture

Understands client server and internet systems architectures.

Demonstrates familiarity with object and component methodology and technology.

Understands DCOM/CORBA or equivalent.

Identifies appropriate use of COM objects.

PROFESSIONAL QUALITIES:

Leadership

Follows through with commitments and fosters mutual trust with fellow employees.

Assumes additional responsibility without being asked.

Encourages fellow team members to make innovative contributions and embrace new ideas.

Teamwork

Proactively initiates, develops, and maintains effective working relationships with team members.

Recognizes the strengths and weaknesses of each team member.

Demonstrates the ability to cooperate with a variety of people and achieve results.

Client Management

Anticipates client needs before they arise and presents solutions to project management that encompass issues at hand.

Understands expectations that were set with client and recognizes when issues/events may affect delivery.

ORGANIZATIONAL RESPONSIBILITIES:

Professional Development

Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.

Shares acquired skills with team members through formal and informal channels.

Encourages more junior employees to take responsibility for their development within the company.

Internal Operations

Participates regularly in the recruitment of new hires through our interviewing process and involvement in recruiting events.

Actively contributes to internal programs.

Requirements: Must have a minimum of a BS degree in following fields of study (Computer Science, Programming, Information Systems, Information Technology, etc.). Must have acquired certificates in IS/IT background and worked with various organizations in such capacities as a consultant, advanced troubleshooting ability, and have a minimum of 10+ years of experience in this field of work. Ability to work with a team and independently to support the mission(s) of the corporation.

The Paralegal will report directly to the Director of Legal Services and will be assessed for clear, concise written and oral communication that consistent with the policies. procedures and mission essential guidelines of the corporation. All paralegals will work for the office of legal affairs under the overall leadership of the VP/LA for the organization.

Paralegal must have diverse experience with the Uniformed Code of Military Justice (UCMJ) for the Army, Navy, Air Force, Marines and Coast Guard, corporate policies and procedures, federal regulatory guidelines, statues of limitation in various areas of concentrations, torts, wills, estate planning, powers of attorney, criminal proceedings, discharge upgrades, nonprofit management, real estate development, various city and state ordinance laws, intellectual properties, banking & finance, housing property laws, compliance laws, IRS filings, etc.

He/she will must be able to work collectively as a team and independent of supervision in completing specific tasks, ability to meet deadlines, collaborate with various departments and divisions for the greater good of the organization.

Provide honest upfront information based on performed research compiled and completed in it's entirety. Establish working rapports with executive, senior and intermediate management with various entities of the corporation and all other requested experience and knowledge but not limited to:

* Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.

* Prepare affidavits or other documents, maintain document file, and file pleadings with court clerk.

* Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents.

* Investigate facts and law of cases to determine causes of action and to prepare cases.

* Call upon witnesses to testify at hearing(s).

* Direct and coordinate law office activity, including delivery of subpoenas.

* Arbitrate disputes between parties and assist in real estate closing process.

* Keep and monitor legal volumes to ensure that law library is up-to-date.

* Appraise and inventory real and personal property for estate planning.

Summarizing legal documents

Performing records research

Performing legal research

Coordinating research

Checking legal forms for accuracy

Preparing reports

Preparing correspondence

Drafting all sorts of legal documents

Preparing declarations

Preparing form complaints

The skills commonly required of a paralegal include:

The ability to perform legal research

The ability to interview witnesses and document what is learned

Good writing and communication skills

The ability to prioritize and work under a tight schedule

Basic computer skills

In depth knowledge of legal terminology and principles

The ability to analyze legal documents for accuracy

Requirements: Must have an accredited degree (BA/BS) at a minimum. Advanced degree desired. Knowledge of legal stautes, principles, with the ability to multi-task independently or with a team. Prior work experience in a for-profit or not-profit capacity. Ability to adapt to changes as they arise, able to work with executive and senior management. Ability to give educated opinion on various researched topics, be of high moral character, presentational skills, and great communication. Bilingual (Spanish, French, etc.) background strongly encouraged.

Under supervision of the Area Coordinator of Intake and direction of the Program Specialist, coordinates the referral and intake process for the Veteran Development/Employment Programs; performs related duties as assigned.

Establishes protocols, priorities and guidelines set forth by the organization. Develops working relations/rapports with all department and divisions as well as assessing veteran employability collectively with the Coordinator of Intake, Director of Employment Outreach and the Vice President of Human Resources. Partakes in the training, development and enhancement of the organization's mission and vision of long term goals.

DIRECTLY RESPONSIBLE TO:

Coordinator, Intake

DUTIES AND RESPONSIBILITIES (Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.)

Program Support Coordinates the referral and intake process for the Veterans Association of America, Inc. (VAA); acts as a resource to veterans, outside agencies and staff; answers telephones; enters and maintains referral/intake information using a database; processes referrals including preparing intake and initial assessment packets for IDP team; contacts various agengy's of referred veterans and provides information regarding the veteran development/employment programs and the intake/assessment process.

Documents veteran/family’s concerns, priorities and resources available; conducts informational presentations to community based organizations and outside agencies regarding the referral/intake process and the veterans referral program; attends staff meetings; assists in planning support activities; provides program support for team/staff as needed; maintains cooperative working relationships with staff, families of veterans and agency personnel.

Documentation/Records Maintenance Sets up and maintains a database system for efficient collection and retrieval of student and program information for staff and outside agencies; assists in tracking enrollment and monitoring timelines to meet federal guidelines; completes various forms and reports; operates office equipment to prepare and mail letters and resource materials to parents; requests information from outside agencies providing services to families.

MINIMUM QUALIFICATIONS:

Education:  Sufficient education and experience to provide the ability to perform duties comparable to those listed herein; preference may be provided to those persons with previous experience in an infant development or similar program.

Training and Experience: Any combination of training and experience working with veterans, old and young; experience in working with veterans and having ability to understand their needs.

Knowledge of:  Normal intake procedures; veterans with special needs, i.e., PTSD, TBI, Social, Housing and or Medical issues, etc; standard clerical procedures and filing systems; English, grammar, punctuation and spelling; proper telephone techniques; computer communication systems and database use.

Skill and Ability to: Communicate effectively in oral and/or written form with veterans, staff and outside agencies; maintain cultural awareness and sensitivity to differing attitudes; work cooperatively and effectively with individuals and groups; utilize time management techniques to organize and prioritize work; remain flexible and adapt to changing program needs; operate standard office equipment; utilize a computer at a level which allows for the maintenance of a database system; prepare reports, forms, letters and other related materials; follow instructions; read, interpret and apply rules, laws and procedures.

Requirements: As per the aforementioned listed above. 

The Member Services Coordinator will be responsible for leading the efforts to develop, manage and implement member services and programs offered through the Veterans Association of America, Inc.

This will include all activities relating to assistance in the recruitment of new members and retention of existing members, support of membership growth and retention through promotions, marketing and fundraising activities to achieve strategic goals and provide outstanding customer service to all members. In addition, the Member Services Coordinator also assists with some administrative and business office functions.

Job functions will include:

Executes a full range of activities required to effectively plan, develop, manage and implement an outcomes-based program delivery model for the VAA’s inclusive of a comprehensive evaluation component enabling the organization to accurately and powerfully articulate outcomes achieved for the key stakeholders served through the programs and services offered by the VAA.

Plan and manage activities related to a wide variety of existing programs and services in addition to educational forums, which include maintaining educational information/resources on our website; development of new and enhancing of existing printed/electronic educational materials; development/writing of content for printed electronic newsletters; maintenance of information for our referral network; support veterans in every capacity, to include caregivers, physicians and other various professionals with direct assistance via phone/email; participation in advocacy initiatives as called upon.

Identify, develop and provide support for new member-based program development; work with the Development Director on funding sources for new program development.

Primary manager of the member database; ensures accuracy and integrity of all member information.

Responsible for maintaining member communication.

Direct and manage the mentoring program; grow program to mentor to mentee ratio of 3:1 with quarterly benchmarks.

Produce reports showing the results of recruitment and retention activity on a monthly basis.

Develop outcomes-based delivery model, inclusive of a comprehensive evaluative component to actively recruit, maintain and grow membership and to enhance member benefits and services.

Play a key leadership role in completing a comprehensive member needs assessment every 3 years. Leads the efforts to implement recommended changes to programs/services offerings based on these results.

Manage the VAA's Membership Resource Program.

Establish an ongoing-plan to promote the Membership Resource Program and provide increased resources and accessibility to all members.

Maintain local contact/professional lists.

Work with the webmaster to enhance the Membership website to meet the needs of its members.

Prepare reports for Board meetings and other related meetings.

Develop member and program-based budgets with 1-5 year projections on an annual basis.

Small amount of bookkeeping responsibilities, which will include accounts payable responsibilities and oversight of small product inventory.

Assist with yearly financial audit.

Writes articles specific to membership, benefits, mentoring for website, e-newsletter, social media and direct mail distribution.

Prepare mailing list for newsletter distribution; assist with article solicitation from members.

Seek out opportunities for membership and program grants and funding; work with the Development Director to complete grant application and provide necessary descriptions, budget and justification for funding.

Assists Meeting Planner in developing strategies to actively market the biennial conference to non-conference and previous conference attendees, members and non-members.

Assist with on-site registration on the biennial conference; reconcile daily inventory-store or registration; present session(s) on mentor and member programs as needed or requested.

Run queries for brochure mailings, registrations, badges for Meeting Planner and Administrative Assistant.

Work with the Administrative Assistant and Meeting Planner to coordinate mailings for the VAA’s Annual walk.

Attend the annual walk at one of the national sites.

Receive and check in the proceeds of the walk from the participating sites.

Maintain spreadsheet of walk donation entry process and proceeds.

Candidate Requirements – Minimum:

Passion for the mission of the Veterans Association of America, Inc.

Knowledge of and/or strong desire to learn about VAA and veteran’s community realizing that this knowledge is vital to providing a high level of service to key stakeholders in this role.

In-depth knowledge of and demonstrated ability to effectively deliver superior results in nonprofit programs/services planning, program delivery activities and general programs/services administration.

Ability to serve as a respected, trusted spokesperson and resource for the VAA’s key stakeholders.

Bachelor’s degree:

Minimum of five to seven years experience in membership services. excellent project management/organizational skills and ability to successfully manage several tasks simultaneously.

Ability to effectively lead a team and work closely and productively with all staff and volunteers.

Deductive reasoning and analytical skills required.

High professional ethics and standards.

Ability to develop and clearly articulate justification for detailed programmatic and membership budgets and reports.

Strong computer skills (demonstrated proficiency w/MS Word, Excel, PowerPoint, Outlook, Publisher and design programs).

Excellent interpersonal communication abilities, organizational presentation skills and experience with public speaking and presentations to multiple audiences.

Enthusiastic, self-motivated and committed to excellence.

Resourceful, promotions savvy and problem solving acumen.

Ability to adapt and change with environment and circumstances.

Ability to thrive in and be highly-productive in a self-directed work environment.

Ability and willingness to travel.

Ability to work independently, productively and cooperatively as part of a team including staff, volunteers and board members.

Be personable, proactive, creative, organized and enthusiastic.

Able to establish and maintain good working relationships with other departments, members and suppliers.

Some evening and weekends are required.

Able to multi-task and meet deadlines.

Must have reliable transportation with valid driver’s license and clean driving record.

Additional tasks as assigned and required.

Non-smoker.

Accountabilities:

The Member Services Coordinator is generally accountable to the Director of Development for the following:

Instituting, facilitating and following best practices related to the overall planning, management and implementation of programs and services activities. He/She will also be assessed for clear, concise, oral, and written communication to executive, senior and general staff components regarding membership, etc.

This is a provisional position that will be evaluated by the President & Chief Operations Officer, Vice President of External Affairs, Director of Development, and the Assistant Director of Development.

Ensuring legal compliance where applicable as it relates to the Member Services Coordinator’s major areas of responsibility.

Ensuring a high level of service and support is provided to key stakeholders and the VAA is contacted for assistance.

Serving as a strong and effective ambassador of the VAA.

Contributing to the VAA as a productive, passionate, dedicated and responsible team member.

This position will oversee all the intake specialists within the corporation and provide training programs that enhances the company's initial registry for all walk-in veterans. The IC will report directly to the Director of Employment to assess clear, concise, oral and written communications and leadership skills to subordinate staff.

Overall monitoring will be provided up by the division head, VPHR (VP, Human Resources) to effectively provide the necessary guidance, after action reviews, evaluative assessments, etc. The IC will follow all corporate guidelines as it pertains to the mission and vision of the organization, to include the following:

Essential Duties and Responsibilities:

Conduct case safety risk assessments. Alert supervisor of safety concerns. Behave in accordance with safety tips, policy and procedures as guided by Risk Management.

Provide necessary intake documents to the Quality Assurance Team within the specified timeline.

Facilitate the evaluation process by actively participating in the overall quality of customer service.

Adhere to performance standards based on program specifications and level of service requirements, including completion of all paperwork in a professional manner within the designated time frames.

Maintain a flexible schedule including some evening and weekend work to accommodate scheduling needs of customers.

Be accessible to assigned customers via cell phone in accordance with program specifications. Notify Supervisor to arrange for coverage during illness and vacation time.

Demonstrate professional responsibility in making effective use of individual and group supervisory sessions, program staff meetings, agency resources and training sessions.

Participate in available training provided both in-service and through outside resources. In addition, utilize agency films, books and literature.

Maintain regular contacts with referral sources to recruit program applicants.

Schedules applicant interviews; gathers pertinent information and review applications for completeness.

Assists applicants in negotiating through application process as needed to ensure smooth and timely completion.

Serves as central point of contact for program applicants and referral sources.

Maintains contact with applicants to communicate status of application and follow up needs (if any).

Maintains program waiting list; submits monthly reports to supervisor regarding waiting list status and intake activities.

Schedules and process applicants’ entry into the program; provides pertinent information to assigned ITS's and other program staff.

Provides back up coverage for ITS’s as needed.

Research and educate staff on available community resources. Attend independent living network meetings when appropriate.

Recruit caring adults from business, civic and religious communities to provide extensive mentorship programs.

Encourage veterans to participate in community activities in the civic and religious communities and through volunteering.

Provide veterans with linkages to employment mentors, resources and job services; provide job coaching and professional development as needed.

Must be able to see, speak and hear. Employee is frequently required to stand, sit, walk, use hands and arms and must occasionally lift up to 20 pounds.

Other duties as assigned by Director of Employment.

Additional Responsibilities:

Be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients

To uphold and advance the values, ethics, knowledge and mission of the profession.

To respect the privacy of clients in accordance with HIPAA and hold in confidence all information obtained in the course of professional service.

Assume an active role in Agency fundraising events.

Minimum Requirements of Training and Experience:

High School Diploma with relevant background experience or Bachelor’s degree in social work or a related field.

Personal qualities of warmth, empathy and sense of responsibility are essential.

Must have a valid driver’s license, use of an insured vehicle and an acceptable driving record.

Statements included in the description are intended to reflect the general duties and responsibilities of this position and are not to be interpreted as being inclusive.

Requirements: As per the aformentioned listed above.

Under direction, to perform activities for satisfying the Veterans Association of America Information and Technology Dept needs and objectives; to coordinate activities with other departments and divisions; to support network systems; and to provide overall assistance to the Director of Technical Services.

The IT Specialist(s) will provide their optimum levels of service to the corporate enivronment as requested and ensure that a troubleshooting ticket has been established and submitted through the database of inquiries. All ITS's will acknowledge concerns in a timely manner and follow up with specified entities involved by assessing operational IT readiness.

The ITS's will expedite priority service tickets immediately that may have the most substantial outcomes in the corporate organization's database issues. Must have the ability to work collectively as a team and independent of supervision in completing assisgned tasks.

Overall executive leadership within the division will be provided by the Vice President of Information Systems (VPIS). He/she will assess, evaluate and determine, along with the DTS for accountability, experience, expertise and operational readiness in emergency situations, to include the following:

SUPERVISION EXERCISED

None

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.

Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.

Respond to and resolve difficult inquiries and complaints.

Train users on computer hardware/software and other electronic office equipment.

Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to County needs.

Interact with various outside support and sales organizations.

Research and purchase computer, network and other electronic office equipment hardware/software.

Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.

OTHER JOB DUTIES:

Perform related duties and responsibilities as assigned.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

Modern and complex principles and practices of computer and network systems management, analysis, design, installation, integration and maintenance.

Recent developments, current literature, sources of information, and research techniques related to management information systems.

Principles, practices, and languages utilized in programming and computer systems operations.

Knowledge of:

Operating characteristics, capabilities, capacities, and limitations of computer, network and related peripheral equipment.

Design, operations, properties, and capabilities of networks and network cabling.

Database design, programming, integration, implementation and maintenance.

Modern office equipment including facsimile systems, copiers/duplicators, electronic imaging systems, etc.

Various software packages including network operating systems (Windows 2000/2003 through 2007, including Windows 7, Linux, AS/400), e-mail, word processing, spreadsheet, data processing, financial, graphics, desktop publishing and management applications/programs.

Principles and practices of telecommunications.

Modern office practices, methods, and computer equipment.

Principles and methods of training and instruction.

Occupational hazards and standard safety practices necessary in the area of work.

Skill to:

Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals.

Diagnose power systems and equipment.

Ability to:

Analyze problems, identify alternative solutions, and implement recommendations in support of goals.

Monitor and support the local area network.

Design, analyze and support electronic office systems.

Analyze, evaluate, and resolve data processing and system problems.

Train or instruct users in the use of computer equipment, electronic office equipment and operating procedures.

Locate, read, interpret and apply complex technical publications, manuals, and other documents. Accurately evaluate and prioritize hardware and software requests. Research, develop and recommend cost effective technical system improvements.

Ability to:

Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.

Communicate clearly and concisely, both orally and in writing.

Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.

Experience and Training Guidelines:

Any combination equivalent to experience and training would provide the required knowledge, skills, and ability would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:

Three years of increasingly responsible experience in the development and administration of micro-computer and local area networks. Experience related to network operating systems, networking standards, computer/network hardware and system design is desirable.

Training:

Equivalent education to an Associate's degree from an accredited college or university with major course work in computer science, management information systems, or a related field.

Special Requirements:

Essential duties require the following physical skills and work environment:

Ability to work in a standard office environment; ability to sit, stand, walk, kneel, crouch, stoop, squat, and lift 100 lbs.; exposure to electrical hazards; ability to work flexible and extended hours; ability to travel to different sites and locations.

Requirements: As per the aforementioned listed above. 

Provide administrative support to department, divisions and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interactions.

All Administrative Assistants (AA) will report to directly to the Senior Executive Assistant to the Chairman, CEO & Founder and provided leadership from other EA's that also report to the aforementioned.

PRIMARY RESPONSIBILITIES:

1) Answer telephones and transfer to appropriate staff member.

2) Meet and greet clients and vistors.

3) Create and modify documents using Microsoft Office.

4) Perform general clerical duties to include but not limited to; photocopying, faxing, mailing, and filing.

5) Maintain hard copy and electronic filing system.

6) Sign for and distribute UPS/FedEx/Airborne packages.

7) Research, price, and purchase office furniture and supplies.

8) Coordinate and maintain records for staff office space, phone, parking, company credit cards and office keys.

9) Setup and coordinate meetings and conferences.

10) Maintain and distribute staff weekly schedules.

11) Collect and maintain PC inventory.

12) Support staff in assigned project based work.

13) Other duties as assigned and/or needed.

ADDITIONAL RESPONSIBILITIES:

1) Provide office orientation for new employees.

2) Setup accommodations and entertainment arrangements for company visitors.

KNOWLEDGE AND SKILL REQUIREMENTS:

1) Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Degree a plus and preferred.

2) Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills and the ability to type 50+wpm. This is normally required through one to three years of clerical experience.

WORKING CONDITIONS:

Working conditions will be for an office environment of a medium to large corporate corporate structure. Must have the ability to multi-task a plus. Must be able to work with military veterans and employees of the same, be diverse and broad-minded. Have great integrity.

Requirements: As per the aforementioned listed above.

The position of Environmental Services (ES) will provide the necessary facilities management and upkeep through various cleaning policies as per the corporate policies and procedures. The ES staff will maintain a clean location and determine the needs of the organization.

He/she will be assessed, evaluated, scrutinized on clear, concise, written and oral communication and the ability to follow directives copiously outlined through the corporate statues indicated within this organization. The ES will report directly to the Director of Property Management for routine supervision, work assignments, checklist of requests, and provide ongoing communication to the entire staff.

The division head will be the Vice President of Real Estate Development(VP/RED) of which will oversee all earmarked funding, establish vacancies, control the division's personnel, create open dialogue for complaints, issues, create incentive based performance structure, and work collectively with the DOCP to ensure staff guidance and prerequisites are met in a timely manner. 

The ES staff, Director of Property Management, and the VP/RED will collaborate on creating the best practices to enhance the ambiance of the facility by maintaining good work ethics, professionalism and job growth throughout the corporation. The following include:

JOB RESPONSIBILITIES:

• Depending on placement within department, will perform duties of Housekeeper, Janitor, or Laundry Tech. Each position has specific job duties, with the possibility of cross-training.

• Performs all assigned tasks effectively, in a responsible team environment.

• Among other duties, performs routine cleaning, vacuuming, waxing, and buffing of departments, restrooms, hallways, stairways, and associated locations.

• Collects office, patient, bio-hazard trash, and soiled linen from receptacles and disposes into designated areas.

• Completes work assignments in a timely manner.

• Utilizes appropriate chemicals and supplies according to manufacture direction, policy and procedure.

• Uses and maintains equipment properly.

• Assists visitors with directions and maintains patient confidentiality.

• Reports safety hazards as appropriate.

• Follows all Infection Control practices, including bio-hazard waste handling, hand washing techniques, and standard or isolated precautions.

• Maintains a clean and neat cart, station, closet, and equipment storage area.

• Operates and maintains cleaning equipment, such as: extractors, buffers, auto-scrubbers, and burnishers.

• Maintains a quality standard while performing job duties.

• Works day, evening, night, and weekend shifts as assigned with little or no supervision.

• Attends staff meetings and in-service training as scheduled.

• Maintains a good rapport with fellow associates, physicians, and staff.

KNOWLEDGE AND ABILITIES PREFERRED:

• High School Diploma or GED

• Ability to read, write, comprehend, and correspond simple instruction.

• Ability to present information in a one-on-one and/or small group situation.

WORKING CONDITIONS:

• May come in contact with blood or other bodily fluids.

• May be subject to hazards: chemicals, slippery floors, and working while on stepladders.

• May be subject to atmosphere conditions: dust, fumes, odors, and aerosol sprays.

PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of work day, Frequent = 34-66% of work day, Occasional = 33% or less of work day.)

Constant STOOPING: Bending body downward and forward by bending spine at the waist.

This factor is important if it occurs to a considerable degree.

CROUCHING: Bending body downward and forward by bending leg at the spine.

STANDING: Particularly for a long period of time.

WALKING: Moving about on foot to accomplish certain tasks, particularly for long distances.

TALKING: Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly.

HEARING: Perceiving the nature of sound at a normal range. Ability to receive detailed information through oral communication.

Frequent REACHING: Extending arms and hands in any direction.

PUSHING: Using upper extremities to press against something in order to thrust forward, downward, or outward.

LIFTING: Raising an object from a lower position to a higher position. This factor is important if it occurs to a considerable degree.

PHYSICAL REQUIREMENTS:

• Exerting up to 50 pounds of force occasionally.

• Exerting up to 20 pounds of force frequently.

• Exerting up 10 pounds of force constantly.

VISUAL ACUITY REQUIREMENTS:

• Normal visual acuity required to maintain accuracy and neatness of work.

• Ability to see stains and tears in linen and laundry when sorting and folding.

INTELLECTUAL AND EMOTIONAL REQUIREMENTS:

• Ability to perform under stress when confronted with an emergency.

• Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Facilitates the work of lead by performing any additional duties necessary to meet the overall goal of the VAA.

Requirements: As per the aforementioned listed above. 

As a Case Manager (CM) he/she will be required to acquire recorded history of his clients by discussing their needs and problems, and guides them to meet those needs and/or end results. After researching all about the clients' history and background, manner of thinking, capabilities, and other important things; the case manager puts forth a wide range of choices that would help client alleviate their problems.

The Case Manager then guides his clients to choose the most appropriate one according to their needs. Note: The CM does not take decisions and make choices on behalf of his clients.

He/she will report to the Director of Case Management for guidance, leadership and case support as well as daily interventions that assist all CM’s in training protocols.  The CM will be assessed for clear, concise oral and written presentational skills to executive and senior staff members periodically.

On the medical side of case management, this professional assesses the veteran's mental and physical condition and discusses associated problems and treatment options with doctors. He also consults with the veteran's family members regarding what all things they need to do for making the life of the veteran. He has to make every possible resource available that will be beneficial for his client's well being. He acts as a liaison between service providers and recipients.

Case Manager Qualifications:

There are some prerequisites that you should possess before entering the field of case management. You may be required to have a BS or an MS in mental health, social work, or any such related section of study. Some entities may even offer you employment on the basis of an AS degree. Additional education or knowledge of criminal justice, human resources, and health care is truly valuable in a career as a case manager. You should also possess good oral and written communication skill, interpretation capabilities, counseling techniques, problem-solving skills, and appropriate decision-making skills.

To provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs.

The overall goal of the position is to enhance the quality of patient management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, utilization review and management and discharge planning.

Has accountability for the care, coordination and assessment planning of all veterans. This position is accountable to the Director of Case Management.

QUALIFICATIONS:

Associate degree in healthcare or social work related field. Bachelor’s and/or advanced degree preferred.

Bachelors or Masters Degree in related healthcare field (such as respiratory therapy or social work) may be considered. Minimum of two (2) years of utilization review/case management experience or social work experience. Minimum of one (1) year experience in discharge planning from a hospital is preferred. Maintain current professional licensure in nursing or professional field of certification. Appropriate certification in case management preferred (e.g., Commission for Case Management Certification (CCMC).

SUMMARY OF MAJOR AND ESSENTIAL FUNCTIONS:

Provides veteran case management/utilization review planning to assure that the veteran progresses through the continuum of care and is assessed for employability of various assignments within the organization.

Coordinate the integration of the social service function of veteran care. Coordinates the case activities concerned with case management and discharge planning. Adhere to departmental goals, objectives, standards of performance, and policies and procedures. Ensure compliance with quality patient care and regulatory compliance.

DUTIES AND RESPONSIBILITIES:

Coordinate the integration of social services/case management functions into the patient care, discharge, and home planning processes with other hospital departments, external service organizations, agencies and healthcare facilities.

Conduct concurrent medical records review using specific indicators and criteria as approved by medical staff, JCAHO, CMS, and other state agencies.

Acts as veteran advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.

Promotes effective and efficient utilization of clinical/veteran resources.

Mobilizes resources and interviews, as needed, to achieve expected goals to assist in achieving desired clinical outcomes within the desired timeframe.

Ensure that patient tests are appropriate and necessary and are carried out within the established timeframe and that results are promptly available.

Conducts review for appropriate utilization of services from admission through discharge. Evaluate veteran assessment satisfaction and quality of care requested.

Initiates and presents “referral letters”, as appropriate.

Assesses veteran care required throughout continuum of care for diagnosis/prognosis, procedures and DRG’s.

Communicates with intake staff/intakes coordinators at regular intervals throughout the initial screening and develops an effective working relationship. Assist department heads to maintain appropriate cost, case, and desired veteran outcomes.

Introduces self to veteran and family members by explaining intake/employment case manager role and process for veteran and family to contact case management.

Complete expanded assessment of client/veteran and family needs at time of intake. Complete psychosocial assessment.

Assess veteran progress through specific hospitalization care as needed.

Refers cases where veterans and/or family would benefit from counseling required to complete complex issues to social worker.

Serve as a veteran advocate. Enhances a collaborative relationship to maximize the veteran as well as the family’s ability to make informed decisions.

Facilitates interdisciplinary patient care rounds and/or conferences to review treatment goals, optimize resource utilization, provide family education and identified post-hospital needs.

Collaborate with clinical staff in the development and execution of the plan of care, and achievement of goals.

Directs and participates in the development and implementation of veteran care policies and protocols in order to provide advice and guidance in handling special cases or family needs.

Coordinates the provision of social services to veterans, families, and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services, etc.